Mail box problems...Authentication failed. Invalid credentials

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
Archived

This conversation was archived and is no longer visible to community members.

My website is muslimahscoveredwithcare.org
and all 3 of my mailboxes are not working..this is the message we get:
"Authentication failed. Invalid credentials"

plz help is!!!
Photo of muslimahs_covered

muslimahs_covered

  • 19 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Laura Thomas

Laura Thomas

  • 4536 Posts
  • 211 Reply Likes
Hi Tanya,

I have researched your support history associated with muslimahscoveredwithcare.org and do not see any recent submissions from you that have not been replied to by our staff. Please check your junk or spam mail filters for our replies. Our phone support team is reaching out to you via phone regarding your Yola Mail subscription. Our records indicate your mailboxes are due for renewal.
Photo of muslimahs_covered

muslimahs_covered

  • 19 Posts
  • 0 Reply Likes
when are they due for renewal?
Photo of Lyall

Lyall, Official Rep

  • 142 Posts
  • 10 Reply Likes
Hi Tanya,

I have looked into this and can see all three mailboxes have expired already:
haneenhammad@muslimahscoveredwithcare...,
tanyacantu@muslimahscoveredwithcare.org and
theresedahlberg@muslimahscoveredwithc....

I had no luck trying to reach you on your telephone number, and have sent you an email to discuss this matter in greater detail.
Photo of muslimahs_covered

muslimahs_covered

  • 19 Posts
  • 0 Reply Likes
I don't see where I can renew
Photo of muslimahs_covered

muslimahs_covered

  • 19 Posts
  • 0 Reply Likes
Photo of muslimahs_covered

muslimahs_covered

  • 19 Posts
  • 0 Reply Likes
I only see the option to pay for another mailbox but I don't see where I can renew or that it was up for renewal
Photo of Lyall

Lyall, Official Rep

  • 142 Posts
  • 10 Reply Likes
Hi Tanya,

As discussed, I will provide you with an update as soon as your mailboxes have been extended.

I am glad I reached you!