Major online store problems !

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  • Updated 7 years ago
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I have added some products and completed adding paypal and the shipping but when i drag the online store widget to my site it tells me to sign in all the time? how is this any use for people wanting to view products if they need my login details to view them?

HELPPPP !!!!
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justin fantham

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Posted 7 years ago

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Gop

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Hi Justin,

Most definitely isn't supposed to happen like that.

Has this happened previously or is this your first placement of the store?
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Gop

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I'm noticing a prolonged lag with Yola store at the moment, perhaps they are doing some work around it.
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justin fantham

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Hiya thanks for the reply yes I've added products to it. it does lag big time and keeps crashing it is my first time placement of the store.
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Gop

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Ok Justin,

This is not your everyday occurrence for sure.

My feeling is to allow them to finish cleaning the toilets or whatever and come back to the store in a while.

I just noticed you had an issue with a Fatal Error a little while ago and that shouldn't happen either. It's suggesting that something is being worked on at this time but just guessing :)

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justin fantham

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no idea but I have asked for a refund as I'm not willing to pay for a service I'm not receiving :-(
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Gop

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That's a reasonable action. I can reassure you though and this is objective, that of a number of various store the Ecwid brand is fantastic.

If you asked me without regard to this experience I couldn't hesitate in the recommendation. I would still say it's the best and it's just so disappointing that your introduction has been so bedeviled by very significant problems.

I have five stores that I have built altogether with ecwid. Three previously with Yola as the CMS and two since they have taken it onboard. There are a couple of issues that Yola have really jumped in to assist and I can say with generosity.

I want you to hang-on if you can bear it and I'll support you through the inevitable steep curve if needed. That really is my confidence in your ultimate satisfaction with this Store.

At the same time if you have lost faith then I think as I mentioned that's very reasonable and I have no criticism, nor should I, that you be refunded.
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justin fantham

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To be honest all i want to do is get it up and running if i can accomplish that i'll be happy ! Your reccomendation is noted and if you have built 5 then t must be ok lol...

Any help You can give me would really be greatly appreciated !
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Gop

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OK. My time zone is GMT+7 (Thailand) Abbrev: ICT. My email is {ask} and you're welcome to communicate by email or on this forum.

Let's wait until your next website working period and if you can tell me your GMT time then I'll be here.( Give it a bit of time to settle.)
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justin fantham

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Hi there thankyou i have actually got it working !
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Gop

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Congratulations. the janitors must have finished!

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Laura Thomas, Social Media Coordinator

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Glad to hear it's sorted Justin and we're sorry for the initial frustration. Don't hesitate to let us know if you need any further assistance.
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justin fantham

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500 0x601 Fatal transport error: when i try and use the online store widget adding products? at the top left corner there is an option to sign in i try and do that and it tells me wrong password but it isnt. i have just paid for this and it does not work !

Please help !!!!!


This reply was created from a merged topic originally titled
Online store widget ! fatal error PLEASE HELP !.
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justin fantham

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Hi there yes i have now corrected my proble turns out the problem was that after i had dragged my online store widget to my site in the catagory box all i had to do was click it and drop the releveant box down for the category. voila problem solved ! it is my first time using this so obviously have no idea how to use it but i seemed to have figured it out now ! it would seem when it came up to sign in that would be for a customer to sign up but obviously having no experience with the widget i didn't know this at the time ! Thanks for all your help Gop !