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  • 1
  • Question
  • Updated 8 years ago
  • Answered
Hello on some of my sites the banner started showing again, any Clue please?

thanking you in advance and awaiting your reply

regards

Patrick
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Patrick

  • 89 Posts
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  • confident

Posted 8 years ago

  • 1
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Sanja, Official Rep

  • 10698 Posts
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Hello Patrick

Do you mind sharing with us your URL so that we can investigate this further? Please let us know what is supposed to happen with your banner?
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Patrick

  • 89 Posts
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I paid for it to be removed and its started showing again!

example from some of my sites =
http://www.nellasbullsmalta.com/ NOT SHOWING
http://www.attborgkennels.com/ NOT SHOWING
http://www.ocaseysbulldogs.com/ NOT SHOWING
http://babysky.com.mt/ NOT SHOWING

http://www.taskonjukennels.com/ SHOWING !!!!
http://www.nellaswebdesign.com/ SHOWING !!!!

as you can see on the last 2 sites it started showing again, they are all on the same account

let me know please

Patrick
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Sanja, Official Rep

  • 10698 Posts
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Hello Patrick,

I will need to have our Payments Department look into this further. Please allow them 24 hours to respond. I apologize for the inconvenience and thank you for your patience.
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Stacey, Employee

  • 14 Posts
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Hi Patrick,

I took a look into your account and I could see that our Yola Footer returned to your sites when you had in fact paid for it to be removed for life. I went ahead and removed the footer from both of your sites, and it should not return again. Please let us know if you continue to have this problem.

Apologies for any inconvenience this may have caused, if you have any further questions, please let us know and we will gladly assist you.

Kind regards,
Stacey
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Patrick

  • 89 Posts
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Thanks