Melbourne IT Extortion!

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I have a co.uk site on Yola and I think I'm right in saying my domain can only be held at Melbourne IT?

Well. In February 2013 I renewed my domain for two years at a cost of $29.90. Now the domain is up for renewal again, they want $150.00 for two years!!! Now an increase I can understand - but 500%? They can get stuffed. As much as I'd love to keep my Yola site there is no way I'm being conned and held to ransom.

Does anybody know of a way around this? Is it possible to transfer my co.uk domain elsewhere and still keep my Yola site? Or have I had it?

Any advice gratefully received,

Phil
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Phil Lynch

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Posted 4 years ago

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Laura Thomas, Social Media Coordinator

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Hi Phil, 

Are you referring to the domain you currently have registered with Yola? If so, you can disregard any correspondence that is not from Yola.com as SPAM. Many registrars will try to trick domain owners into transferring their domain over to a new service and call it a renewal for very high prices. Yola is not affiliated with Melbourne IT in anyway. 
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Phil Lynch

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Hi Laura,

Thanks for your help. I have had my site for several years and memory was playing tricks. So I didn't explain things very well in my first post. I got a bit confused and will try harder this time. :-)

My site is a tribute site for my late father who was a singer. http://www.leelynch.co.uk/. Originally this was an Office Live site, but Office Live moved their goalposts, things weren't as they were and so I built him a new site using this domain on Yola.

It was 'Office Live' who were unable to accomodate my co.uk domain (not Yola hence my initial confusion) and instructed me to register with Melbourne IT and point the domain at them. This is what I did and so yes, my domain is registered with Melbourne IT. Is there anything I can do to get it away from them and over to Yola?
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Phil Lynch

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OK even more confused now. I've just been looking around my Yola dashboard under 'Your domains' and have found a link reading "Purchased a domain from another registrar? Transfer it to Yola!". But when I attempt the process, there is no facility to transfer a co.uk domain. So perhaps it was Yola that told me this?
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Laura Thomas, Social Media Coordinator

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Hi Phil, 

That would be confusing! We can accept domain transfers for .com, .net, .biz, and .org domain extensions but we cannot currently accept co.uk transfers. That said, so long as you own your domain registration you can select to transfer it to a new domain registrar that does accept co.uk domain transfers. I located this tutorial instructing you how to transfer your domain away from Melbourne IT once you select a new registrar.
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Gop

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Hello Phil,

First thing to do is to confirm with Melb IT that in fact the advice did really come from them. There are a few scam and phishing reprobates who mimick registrars and in fact take their business by stealth.

If the price is true, you may consider transferring your .co.uk to 123 Reg. They appear to have a free transfer for this type of domain (.co.uk domains). Have a look at their info page: https://www.123-reg.co.uk/domain-names/domain-name-transfer.shtml.

Be aware however that your losing registrar (Melb IT) has to agree to this. There may also be a delay in the transfer process which may mean that your site is offline for a couple of weeks.
(Edited)
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Monique, VP of Customer Support

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Yes, you will definitely still be able to point your site to us from 123 Reg.  If you need any help with this, please let us know.  Best of luck with sorting this out!
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Phil Lynch

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Thanks Monique. That's good to know. I'm just looking at the links Gop and Laura gave me and will report back soon. :-)
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Phil Lynch

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So. Here's where we're at. Followed both links and have requested Melbourne IT to transfer my domain to 123-Reg. Have signed up with 123-Reg and started the ball rolling there too. It's almost midnight in Melbourne so not expecting a response for a while but hopefully they won't be difficult and this can go smoothly. We shall see!

Assuming this goes through without a hitch, I'm probably going to need some help learning how to get (what will then be) my 123-Reg domain attached to my Yola site. Better walk before I try to run I guess. :-)
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Monique, VP of Customer Support

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Thanks for the update Phil.  Once you have transferred your domain to 123 Reg this tutorial will explain how to point your domain to Yola: Publish to a domain you already own.  If you run into any difficulty with it let us know and we will help you out.
(Edited)
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Phil Lynch

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Monique - I have now successfully transferred my domain to 123 Reg. It is on my 123 Reg control panel now and has disappeared from my Melbourne IT panel so looking good.

Just confused about one thing. My Yola site is still up and running and I haven't pointed anything at Yola from 123 Reg - does that mean all is as it should be or is there anything else I need to do?

Thanks again,

Phil
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Gop

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Hello Phil,

The domain's dns settings and the registration through 123Reg look complete.

Your domain appears to be pointing to Yola through the 123Reg settings so it looks as if there is nothing more to do.

Just watch it for a while but I think it will be fine. 

You have done well!



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Phil Lynch

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Thank you Gop. Not sure how though because I didn't change anything? When I check my DNS on 123 reg, this is what it tells me. I'm guessing that 'Destination Target' is 'IP Address'? In which case as you can see, it's different to the one in your screenshot?

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Gop

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When you republished, did your viewable website page show the change?
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Phil Lynch

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Yes. I just added one word and the change shows up. :-)
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Gop

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What does the "Basic DNS" tab show?
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Phil Lynch

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Basic DNS says 'Pointing to advanced DNS'. Then the advanced DNS tab is as above?
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Gop

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I've tried 2 tools for checking the DNS settings and they are the same so it seems that all is well plus the fact that your site is able to process changes and then accurately display the changes on your published site.

I don't know specifically how 123reg set this up.
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Phil Lynch

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So. Seems all has gone well. I'm up and running on 123-Reg and I've just renewed for 10 years for £41.00!!! A bit better than $150.00 for two years. Thanks everyone for such great help.

Phil
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Laura Thomas, Social Media Coordinator

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That's excellent news Phil, it's wonderful you were able to make the change, and so quickly too!