Monique's full interview is posted!

  • 1
  • Idea
  • Updated 9 years ago
Hi Yola community. The transcript from my full interview with Monique has been posted on SlideShare. You can see it here: http://www.slideshare.net/getsatisfac...

Thanks again for all your insight and advice, Monique. You are a stellar example of a community manager! And your community rocks too! :)
Photo of Amy Muller

Amy Muller

  • 32 Posts
  • 0 Reply Likes
  • grateful

Posted 9 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Thanks so Amy for sharing this link!

It was great to read it and to once again be proud that I'm part of Yola's community.

Monique.. you truly have done a wonderful job with Yola's community. I thank you for everything you have done! =)
Photo of Amy Muller

Amy Muller

  • 32 Posts
  • 0 Reply Likes
You're welcome! :)
Photo of Peter

Peter

  • 2569 Posts
  • 113 Reply Likes
Hi Amy,

It's a great interview. You did it so well.

Yolas evolution is just so tied in with your customer service insight and facility. I wonder how it would be without GS. It certainly would not be the same without Monique.

Amy I read something very early on with my exposure to GS & Synthasite. It was something you said about the amazing wealth of information and knowledge held within the minds of customers/users. You mentioned traditional fora and the (nasty) dismissal of the novice tentative question asker. I have only once seen this on GS:Yola. There was an extended stony silence from the community and then a flood of really supportive suggestions. Yola uses the knowledge of the user so well and through GS redirects that experience back into the current relevant space. Monique throughout has identified and promoted this.

For two reasons then we reap the benefits of "...... a Wildly Successful Community Manager". My sincere thanks to both.
Photo of Amy Muller

Amy Muller

  • 32 Posts
  • 0 Reply Likes
Thank you, Peter. That is high praise. I guess you could say the GS / Yola relationship is a very symbiotic one. :)
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Amy, thanks for posting the link!

It was a very interesting and enjoyable exercise for me to look back over the development of the Yola community with you.

It occurred to me that one of the things I am the most proud of is that in the early days I was usually the first, and often the only, person to respond to posts. Now days I am almost never the first, and certainly never the only person to reply.

To me this indicates a muture, healthy and active community and gives me hope that we are in a position to support our current customers and all the new ones we look forward to having in the future. (Although for my ego, just sometimes I need to beat one of those champs but they don't make it easy!)

Since we did the interview our champ team has grown to 6! I look forward to seeing this team grow even more. The 6 we already have do a brilliant job, but they certainly have their hands full!

The more the merrier! Thanks to Get Satisfaction for making this possible!