If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Locking and unlocking your domain again should immediately push out a new email. Please note that the email will be sent to the email address with which you had purchased your domain. Please check that you are looking in the proper inbox.
Also, please check your Spam and Junk folders in case the emails were automatically filtered to such location.