Multiple free accounts

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  • Updated 9 years ago
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Am I allowed to have multiple free accounts with Yola as long as I use different email addresses?
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marilynj

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Posted 9 years ago

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Monique, VP of Customer Support

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Hi marlynj

While it is certainly possible to create multiple accounts with different email addresses, this is not something we encourage as a general rule. We have a lot of problems in support with people who create multiple accounts and then can't remember which site is in which account and need us to track it down for them. This is time consuming for us and frustrating for the customer.

One exception is if you are a web designer building sites for other people. As it is not possible to transfer sites between accounts, it is a good practice to create the site in the account of the person who will ultimately be managing it.

However, if you are using Yola for your own websites only, we urge you to stick to one account and upgrade to Yola Pro if you need extra storage or sites.
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marilynj

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Hi Monique,

Thanks for your reply.

I have been asked by some family members and also friends if I can create websites for them and so I wanted to create a second account for those people and keep my original account for me only.

Some may ask if I will manage the site for them all the time, whilst others may wish to take over themselves when completed.

If that is the case can I open an account in their name but with one of my email addresses (Gmail) for me to have access whilst still building the site?

When completed and handed over to those people who wish to manage it themselves, would they then be able to change the email address to one of their own?

Thanks,

marilynj
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Monique, VP of Customer Support

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I would suggest that you create a new account for the people you are building sites for. You will be able to change the email address at a later stage if you wish, but you won't be able to transfer a site between accounts. Hope this makes sense? If not, please let me know.
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marilynj

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Ok, in that case, do I really have to have a different email address for each one? What I mean is, can I create a new account for each person I am designing for but use my one email address for all of them?
Thanks,
marilynj
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Marije, Official Rep

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Hi Marilyn - it's not possible to have two Yola accounts that use the same email address as a login email address. If you are creating accounts for different people, we recommend that you use their particular email address when creating the Yola account.
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marilynj

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Oh sorry,yes of course, I forgot I had to use the email address to log in with.
Ok then I will do as you suggest, much simpler.

Thanks so much for your help, Monique