MX Records for Gmail Emails

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  • Updated 6 years ago
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We have changed our name servers for our website so the webpage address now points at our sister website which is hosted on external servers.

However when we changed this it altered the mail settings for the servers as well and now the google mail accounts cannot receive mail. The google support team has supplied us with the MX records that need to be added for the mail to be redirected to the google servers. However i cannot add any MX records as the name servers are now pointing externally to the yola servers? is there anyway i can add additional MX records or another way we can rectify this problem?

Can you please help me with this problem.

Our emails are not working at the moment because of this so my live email account is gary.insley@apexmultisports.co.uk

Thank you
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askme

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Posted 6 years ago

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Gop

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Hi askme,

Is your domain hosted with and the DNS management of this domain still handled by Yola (if it ever was) or by another registrar?

If so can you tell us your domain name and we can see where the MX records are pointing to at this time. This will show the number of current records as well so that you know what you must delete before adding any new records.
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askme

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our domain i am having the problems with is www.apexdance.co.uk and we have altered the settings so they point to apexmultisports.co.uk (non yola) servers
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Gop

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Thanks for this,

Is the DNS management of apexdance.co.uk still managed by Yola?
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Gop

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Currently I am seeing 2 MX records:

10 Smtp1.thor365.co.uk 92.60.111.199
10 Smtp2.thor365.co.uk 217.172.128.229

These would need to be removed and replaced with the Gapps MX.
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Gop

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If your Domain is hosted by another registrar then you will have to go to their DNS management.

You will need to (re) verify your domain ownership by one of the methods suggested http://support.google.com/a/bin/answe...
by adding a text record which is managed within the DNS management tool.

The settings are probably under a heading like Advanced Settings leading you into DNS management. Proceed with the verification as outlined in the reference above. Once verified you will need to delete the two MX records above and create new MX records (probably 5 in number) and add the mail server names and their corresponding priorities. TTL is suggested at 300 seconds.

Once that is completed then you can move into the setting up of additional mail accounts etc.
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Laura Thomas, Social Media Coordinator

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Gop is correct that once your domain is pointed away, you can no longer manage the DNS settings through MyYola, you will need to do it with your new host. We hope you are able to regain access to your email settings quickly.
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timmes1971

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It looks like you solved this problem:

Everything looks like it's set up correctly here.

http://www.unlocktheinbox.com/dnslook...

I would suggest adding some SPF records.