My site was fine but now its magically not :( please help!

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
My site was fine... it still is when viewed from a PC. but now when viewed from a mobile phone the right side of the page is gone white, and all the text and pictures are crammed into the left side making it very unprofessional looking.. I help people with addictions and i'm not web design savvy... how can I fix this?
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Shane

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Posted 3 years ago

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Monique, VP of Customer Support

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Hi Shane

I am looking at your site now and will update you as soon as I have more information on what is causing the problem.
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Shane

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Thank you....
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Shane

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That's how it looks from a mobile phone.
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Shane

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I don't want mobile publishing either.. I prefer viewers having to zoom in and out.
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Shane

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Is this a common issue?
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Brent, Official Rep

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Hello Shane,

Thank you for reporting this issue. The problem with the logo and background color has been resolved.
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Shane

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Thank you, but now it's all squeezed together much like the mobile viewing option was. That's not how I designed it. To view the entire page using a mobile phone you used to have to zoom out. I need it to be that way again.. Is there anyway to fix this? The 1st pic is the glitch and the 2nd is what it looks like now. I hope you understand what I'm saying.. It looked exactly the same as when viewed on a pc... You just needed to zoom out. Please get back to me asap.
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Shane

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Brianna

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Hi Shane, 

We have just responded to your email inquiry in this regard. To prevent further confusion with two active correspondences, please respond directly to the email if needed. We look forward to working with you further!  
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Shane

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This reply was created from a merged topic originally titled Glitch lead to NEW problem :(.

Thank you for fixing the glitch.. but now it's all squeezed together much like the mobile viewing option. That's not how I designed it. To view the entire page using a mobile phone you used to have to zoom out. I need it to be that way again.. Is there anyway to fix this? I hope you understand what I'm saying.. It looked exactly the same as when viewed on a pc... You just needed to zoom out. Please Help :(