My account was hacked and NOTHING is left there not even the domain

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  • Problem
  • Updated 7 years ago
  • Solved
I contacted yola support and they said
"with regards to the account that houses the site (my website)
This is to let you know that there is another account with an unpublished site and with the login email address: (my email)"

How am I suppose to interpret that, as I only ever created one account (months ago) and when I created it last year I immediately attached a domain to it which was registered at the same time. Yesterday when I logged in there was not even evidence of the domain or website which I updated/published many times as recently as a couple days ago.

How do I get the domain back to my account when I don't know where it's at now ?
Is Yola saying that the domain is still on Yola ?
It appears as if the site was deleted by the hacker. Does that mean yola can restore it ?
What's more, the only unpublished site listed on my account right now is one that I DIDN'T EVEN CREATE !

does anyone have advice on what to say next since yola support isn't even acknowledging the website I have been working on for months (in yola).
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Mike Bl

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Posted 7 years ago

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Mike Bl

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the website (cached version you can still see) is http://webcache.googleusercontent.com...
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Justine

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Hi Mikey,

I understand that you are frustrated. I have taken a look at your case history and can confirm that our team have contacted you twice, indicating that your problem is being researched by our engineers.

Please be patient while they do so, and they will be in contact with you as soon as they have feedback.
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Justine

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Hi Mikey,

Our team has confirmed that the problem you've been experiencing has been resolved, and that your site is live again.

Thanks for working with us on this!