My background image does appear on some computers. How do I fix it?

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  • Updated 7 years ago
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i added the background last night on my computer at home - it looked great. Now when I go to my yola site, the background is not there. When I open backgrounds from the drop down menu, i says it's there. When I go into my photos to double check, I have a big red X where my image used to be?
Photo of forrestgoddess


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Posted 7 years ago

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Photo of Emmy


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Hello forrestgoddess,
I believe that I am working with you via email as well. I took a look at your images and they have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them and view them on your site. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

I hope that will help.

Kind Regards,