my domain

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
hello

i upgraded to yola silver and brought a domain

however i cannot acces this under domains on my home page.

is there any way i can retrieve the domain

Thanks
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plumpedlipssmokeyeyes

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  • sad

Posted 7 years ago

  • 1
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Brianna

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Hello, 

In order for us to look into this with you, please share the domain that you have redeemed. There is a chance that your payment is still processing or that your account status is propagating. Allowing us to look into this will let us share with you the reason why you are not seeing the domain in your account yet.
 

Thanks!

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plumpedlipssmokeyeyes

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Sanja, Official Rep

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Hello there,

Thanks for sharing the URL. I have fixed this up for you and have published your site. It just may have needed some time for the account to update.

Please let us know if you have any further trouble with this.
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plumpedlipssmokeyeyes

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I was not ready to publish the site.

Also, the domain that I cannot find is not the one I had advise you of in my 1st question.

the missing domain is www.plumpedlipssmokeyeyes.com not www.plumpedlipandssmokeyeyes.co.uk

Could you advise me further on www.plumpedlipssmokeyeyes.com

And how can i unpublish my site..
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Sanja, Official Rep

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Hello,

My profound apologies for the mix-up. I have now rectified this for you. You should now see the domain in your My Yola page.

Please let me know if there are further issues.
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plumpedlipssmokeyeyes

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Thanks

Any update on the domain also?
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Sanja, Official Rep

  • 10698 Posts
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Hello,

What information are you looking for in terms of your domain? You should now be able to access your domain on your My Yola page. Are you able to see this?