my domain reaches synthasite homepage :(

  • 2
  • Problem
  • Updated 10 years ago
  • Acknowledged
I published my site using synthasite on my custom domain i.e. livinggodgroup.org and it worked well. Now for somereason when i try to open the site i reach the synthasite home page instead. Please help me solve this issue :(
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Bipin

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  • frustrated

Posted 10 years ago

  • 2
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Monique, VP of Customer Support

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Hi Bipin

When I go to livinggodgroup.org I see your site and not the SynthaSite homepage. If you are still getting this problem please try to click "refresh" in your browser when you go to your site to see if that solves the problem. If not, please let us know.
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Bipin

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Dear Monique,
Thanks for the help. This problem got fixed just after I published this problem and I can see my website on my domain now :) But this happened day before as well and the site started showing synthasite homepage and then got fixed in about 2-3 hours. Could you please advise as to what reasons may cause this and what do I do to avoid this. Because this happened twice now, I am a little concerned. I hope its not a regular issue with synthasite... I appreciate their work
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Bipin

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dear monique,

I still face the same problem when people hit my domain they reach synthasite homepage.. I have recieved quite a few mail regarding this... Could you please help me fix this as i m not sure whta the reason may be but the website gets redirected to synthasite home page every few hours or so and then.. it is a little disappointing.. you know :(
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mrS

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i too. i went back to email and made sure i registered my site. after i updated my site, the screen told me to check it out, gave me my address and all i get when i type it in is synthasite.com, which is different than the site when i type in sythasite.com to change my site.
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Marije, Official Rep

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Hi mrS - could you please post your URL so that we can take a look? If you're getting the SynthaSite homepage, you may need to just publish your site to your domain by clicking on the yellow "Publish my Site" button and choosing the second option.
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Bob

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Me too - I have really struggled to get published using my own domain name - nothing doing all night maybe I need to wait more? Now my site is coming up with the hsnetsolutions page.
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Marije, Official Rep

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Hi Robert - if you are still seeing your domain registrar's page, you need to change your DNS settings so that your domain points to SynthaSite. There are more details on this post: http://getsatisfaction.com/SynthaSite...
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Bob

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Thanks Marije, that's great - I'm there now - your help appreciated.
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Marije, Official Rep

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Hi Bipin - I can see your site. Could you possibly let us know exactly what your visitors are typing into their browsers when they get the SynthaSite homepage?