If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
This is a common problem on the web - it is not specific to Yola. The following may work:
1. Create a favicon.ico using an online program such as http://www.favicon.cc/
2. Download the file to your computer and then rename it myIcon.ico (this is important - it may fix the problem by not having it named favicon)
3. Under Site > Site Properties >Favicon>Upload a new favicon> try selecting the new file and republish your site. If this doesn't work then #4 may help...
4. Put the following under Site > Tracking > Site Tracking Code > enter the following under the header code box.
<link rel="shortcut icon" href="resources/myIcon.ico" type="image/x-icon" />