my file manager dont open.it say loading data, it will not open

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  • Problem
  • Updated 6 years ago
  • Acknowledged
MY file manager will not open, it say loading data
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joe

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Posted 10 years ago

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Kershnee

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Hi Joe,

We received your email in support as well and we are looking into it. We will post the answer here as well.
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Marije, Official Rep

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Hi Joe,

We've sent you an email to let you know that the problem has been solved. A slight technical glitch but it should be working fine now.

Please let us know if you experience any further problems.
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April Angel Medium

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My file manager won't load either.. it's loading forever, but it won't finish loading.
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Stefan, Official Rep

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Hello April

Temporary glitches happen once in a while, but it's currently not a general problem with Yola. Usually you can sort it out immediately if you close your Yola File Manager, and re-open it to try again.

You can also try these general trouble-shooting steps:

If none of these options solve your problem and it persists, please let us know, and we'll need to investigate on your Yola account what's going on. Thanks.
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Friend Computer

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I am also having this problem. I am also using Firefox, and have tried all Stefan's prescribed solutions, but to no avail.
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Barry Dixon

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me as well - I cannnot load - I have been turning the computer off and back on 15 minutes later - emptying my cache all the time - going from Apple to Windows and it is still happening - it doesn't matter if it is on safari - internet explorer - google chrome - firefox on either computer it is all doing the same thing...this has been happening the last few days and now it is getting a lot worse.
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Friend Computer

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it has gotten to the point where I just Re-upload the images i wish to use through the Picture widget. :( sucks
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Barry Dixon

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This has not been solved...
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Barry Dixon

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I cannot work anymore as I cannot do anything with my websites thanks...I am going to have a nice refreshing ale and worry about it tomorrow, cheers and good afternoon to you all.
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Friend Computer

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I do believe that an ale sounds like a wonderful idea! Good Solution!
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Laura Thomas, Social Media Coordinator

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Thanks for your reports Barry Dixon and Friend Computer. We are investigating your reports and will reply here as soon as we have an update.
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Laura Thomas, Social Media Coordinator

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Thanks for your patience. We have released a fix and you can now access your File Manager. Please note this is unrelated to the original issue posted above. It was actually related to a release we did earlier today, so we really appreciate you bringing it to our attention.
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Friend Computer

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Thanks Laura! oh, and you're welcome.
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Philip Taylor

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The File Manager is not responding at present - maybe overload from the arrival of Aviary ?

This reply was created from a merged topic originally titled
Can't access my Resources.
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Stefan, Official Rep

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Hello Philip, I can work with the File Manager in my Yola account without difficulties. Please let us know if you are still experiencing issues. Thanks.
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Philip Taylor

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Thanks Stefan. But my comment was transferred into that thread - I actually posted it several hours before (I think I was probably the first).
Everything's fine now but thanks for checking.
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Stefan, Official Rep

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Hi Philip, yes, I was aware that your post had been merged into this thread. I just wanted to double-check with you if everything's fine now. Thanks for confirming. ;-)
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Barry Dixon

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just tried to upload an image from files on one of my websites - took about 10 minutes to do - tried placing a new google map on one of my pages on a website - can't see the finished product on my screen tried publishing it and i am still waiting for it to complete - this is no good at all - I have clients that are screaming for their changes to their websites and I just can't get them done...
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Stefan, Official Rep

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Hello Barry

I'm sorry to hear that you're having problems with uploading and Google Maps. Can you please provide the URLs of the sites affected, so that we can check the account(s)?

Which image file extensions did you try to upload? How large are the image files? How many did you want to upload at the same time? Did you use a widget or the File Manager?

Please provide as much information as possible for us to help you further best.