My form creates error message - help!

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  • Problem
  • Updated 7 years ago
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Hello,

I have a form on my website and when my clients fill it in and submit it, they receive an error message...sometimes the error message says 'this Yola website is not ready to be used' or something like that. Sometimes it say that '(something) at www.idesynthasite has timed out'.

Can you help me fix this problem?

The form I am referring to is the one on our Contact Us page. The client, once they press submit, is supposed to get a screen that says 'thank you for filling in our form...one of customer service reps will get back to you shortly' and this message is one of the pages in the background on our website.

Our website address is: www.pixstarphotobooth.com

Many thanks in advance for your help!

Jane
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Jane Hunter

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  • annoyed and frustrated.

Posted 7 years ago

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Nathan, Champion

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Hi Jane

I went to your Contact Page (located here) and that form is through a 3rd-party service called FormAssembly.

So when they click the submit button on the contact form, it says an error message?

Would you mind me submitting a test message to see what happens?

I'm hoping that we can get this resolved for you soon.

Nathan
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Nathan, Champion

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I submitted a test submission. It went to "Oops... this site hasn't been published yet."

I think I know why! In FormAssembly, you need to make it go to another page on your site. Maybe something like http://www.pixstarphotobooth.com/cont... and then on that page you could have a message saying that it has been submitted.

I hope that solves your problem!

Nathan
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Sanja, Official Rep

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Great suggestion Nathan!
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Jane Hunter

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Thanks for your help....much appreciated...J :)
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Nathan, Champion

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Thanks Sanja and No problem Jane! :)
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Sanja, Official Rep

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Hello Jane

Does Nathan's suggestion work for you? Please let us know how this goes.
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Jane Hunter

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I think that it is working now...thanks so much!
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Nathan, Champion

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I'm glad it is working! If you ever need more help please feel free to let us know.

Kind Regards,
Nathan