My Images are missing?

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  • Question
  • Updated 9 years ago
  • Answered
logged on this morning and my images are shown as a small thumb with a torn document. Any ideas why my images are missing?
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bidkev

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  • confused

Posted 9 years ago

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Emmy

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Hello bidkev,
Can you post a link to your site please and I will take a look.

Thanks!
Emmy
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bidkev

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Hi Emma, My images appear here at my domain http://www.bidkev.com/

but not where I build my site. If I give you the url here, would that not allow someone to possibly interfere with my build?

kev
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Marije, Official Rep

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Hi Kev,

There could be a few reasons that your images are not appearing on your site in the Site Builder:-
1. Did you delete the pictures from your File Manager? For the pictures to displayed on your site, they need to remain in the File Manager.
2. Did you move the pictures from one folder to another in the File Manager? For the picture to display, it needs to know it's new place in the File Manager. Click on 'edit' on the top left of the picture and navigate the File Manager to find your moved file.

Pasting the URL to the Site Builder won't help - we will not be able to get access to it :) Please come back to us if none of the above options help.
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bidkev

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Hi Emma,

No, the files are still all there in their correct place. As I say, they display correctly at my site, but not at my Site Builder so I therefore cannot continue building.

kev
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Marije, Official Rep

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Hi Kev - please could you click on Help > Contact Support in the top right of the Site Builder. This will send us an email and give us more information to help you.
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bidkev

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Hi Marije,

sorry, but the help button isn't active either??

kev
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Marije, Official Rep

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Can you try these steps:
1. Logout of SynthaSite, restart your browser and login again
2. Try using another browser (like Firefox http://www.mozilla.com/firefox/)
3. Clear your browser's cache (this link has more info: http://www.wikihow.com/Clear-Your-Bro...)
4. Your browser must be set to accept cookies from SynthaSite (this link has more info: http://www.google.com/cookies.html)

If your images still do not display after doing all that, and you can send an email by clicking on the Help button - please do. If not, please send an email to support@synthasite.com (you can put it to my attention) and we will help you further.
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bidkev

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Hi Marije,

Thanks very much for your patience and time. I did as you suggested, but that didn't work either. As a flying guess, I did a system restore to yesterday and everything is working fine now. The only thing changed on my computer since yesterday was a windows automatic update, so therein I think, could lie the culprit.

We'll see how it goes, Thank you

kev
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Marije, Official Rep

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Thanks Kev - it can be frustrating, but we are here to help! Another option would be to try and access your site in the Site Builder on another computer - this will tell you whether or not the problem lies with your computer or with the site.