My Index page wont load at all! Help please!

  • 43
  • Problem
  • Updated 7 years ago
  • Solved
Hi Synthasite! I am having a big problem with my index page! I was trying to put some html code onto it and then after it was put on i saved it and published it. Then when i tried opening it the page wouldn't load so i could edit it. So i was wondering if you could delete the code or somehow make my page load. I dont want to remake the page because i spent a lot of time making it. Please i need help i love synthasite!
Photo of Rjun

Rjun

  • 100 Posts
  • 3 Reply Likes
  • sad that my page wont load

Posted 10 years ago

  • 43
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Rjun

The loading problem is very likely caused by the code you pasted. We can help you with this.

Could you do the following for me, please?

1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form and send it to me.

That will give me more information that will help me solve the problem.
Photo of Eduardo Coelho

Eduardo Coelho

  • 2 Posts
  • 0 Reply Likes
I sent various e-mail to support and not answers!!! I waiting...
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Eduardo,

I am able to see your site up and running here: http://www.corpnewviagens.com.br/

I've attached a screenshot of what I see. Please let me know if you see something different?

2011-09-03_2144
Photo of XP

XP

  • 287 Posts
  • 2 Reply Likes
Wow, nice website! Anyway let back to this question. I know what is happening. The thing is problem from HTML, not Yola. Some of my HTML also doesn't worked at all. It's blank.
Photo of Kevin Stringer

Kevin Stringer

  • 1 Post
  • 0 Reply Likes
It happens try Clearing your browser , Hit reload page ,remove the last thing you did htlm code dirty,you been off the page to long log in again
Photo of Kwstas Tozhs

Kwstas Tozhs

  • 4 Posts
  • 0 Reply Likes
likeeeeeeeeeee..................ok
Photo of Rjun

Rjun

  • 100 Posts
  • 3 Reply Likes
Ok Monique thank you i'll do it right now!
Photo of Rjun

Rjun

  • 100 Posts
  • 3 Reply Likes
Hello Monique! It still doesn't load. Any suggestions?
Photo of XP

XP

  • 287 Posts
  • 2 Reply Likes
I have! Maybe you need to change others HTML, maybe there are some problem with that HTML? Or maybe the HTML is put, but it display on side bar, bottom? There are some HTML like that....
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
Rjun,

Have you had an email from the support team?

Let me know, please.
Photo of svclubnz

svclubnz

  • 28 Posts
  • 1 Reply Like
I cant get the pages I have created to load... or they partially load, but not enough to edit them. Its not my browser and I have no problems at all loading any other site I usually go to... just Yola. Bit pissed off seeing as I just paid for the template and now I cant do anything else to it.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello svclubnz

I'm sorry to hear that you're having problems with trying to open your site builder. Can you please try the following for me:

* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check that you are using an updated version of Flash, click on this link.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

For more information on why your site might not load in the site builder and what to do about it, see this excellent tutorial: Tutorial

If none of these suggestions solves your problem, please let me know. It would also be helpful if you could please share your site URL so that we may take a look at your site and see if there's anything going on.
Photo of Kelly

Kelly

  • 6 Posts
  • 2 Reply Likes
Hi Sanja,

I also have this problem. I have gone through all of your steps and all is set up accordingly. Still nothing, so I find myself here trying to get satisfaction.

A few years ago I added an html of a widget (which is now the myspace widget) to my Yola WEBpages. It seems that the twitter html has gone bad and I am also trying to get some satisfaction from them at the moment as well.

This has frozen all of my Yola pages and I am no longer able to open each page for editing.

I came across this as one of Yolas answers
"My page is stuck on "Opening Page" and the content does not load
This is mainly caused by adding invalid HTML code to your page. When this happens the page is not editable and therefore does not allow you to correct the code. This situation is rather unfortunate and your only option is to delete the page and recreate it. Invalid HTML causes very similar problems to text pasted directly from MS Word.

How do I avoid such a situation in the future?
We recommend testing your HTML code first before adding it to your page. Here's how to test the code:

1. Create a "test site" in your Yola account.
2. Before adding the HTML code to your site, simply test it out on the "test site" first.
3. Add the code, save the page, open a different page and then return to the page with the pasted code.
4. If the code stops the page from loading or if you encounter any problems on the page, I would suggest not adding code to your site until it is corrected."

This prompted me to find the 'bad' twitter code again so I could test it on my test page. Yep - Thats it alright - page stuck on "opening page"

Basically this is telling me that I will have to re-create the entire page that has that particular twitter html code on it.

I have many many many pages all with different codes, images, effects,videos etc etc - all with the 'bad' twitter code on it - and I am hoping,hoping, with fingers crossed, that this code will be active once again so I dont have to search for all my codes and re build.

So dearest Yola, whom I love so much, there has GOT to be a way around this. Or are you telling us that even after we have done 'the right thing' by testing our codes prior to uploading, if a code just so happens to go bad after a year or so - tough luck - rebuild EVERY SINGLE PAGE that had the 'once good, but now turned bad' code on it?

OMG! I hope you can help me. It would take me a whole year to rebuild what I have made. You've got an AWESOME tech team. I KNOW they will figure a way around this.

Many thanks for your time

Kelly Flack http://www.twitter.com/KellyFlack saying for now - DONT USE THE MYSPACE TWITTER WIDGETS ON YOLA - not yet anyway :)
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Kelly

I'm sorry to hear that this happened to you. I would like to see if I can salvage as much as possible for you. Would you mind sending me an email to support@yola.com, ATTN: Sanja. Thanks.
Photo of Donald Scott

Donald Scott

  • 3 Posts
  • 0 Reply Likes
The following code used for a awsome comment system called "InsenseDebate" causes it to hang.

The code is available at this link in a txt file: yolacode.txt
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
Can you tell us more about what this looks like on your page and how the page hangs. How are you implementing the code? Are you putting it in and HTML Widget or are you adding it to the Blogging area of your site? Do you receive an error message?

Emmy
Photo of Donald Scott

Donald Scott

  • 3 Posts
  • 0 Reply Likes
Im using it in the html widget...
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Donald

Unfortunately, there appears to be a problem with the way IntenseDebate commenting box interacts with Yola on a webpage. It works fine if you add it to your blog section under "settings" in your blog manager.

If you are wanting to use a comment box for a webpage (that is not a blog),
you can add a comment box by utilizing of one these two services:

Disqus Comment Box:

1. To get the comment code, your site needs to be published.
2. Please go to Disqus.com and register for an account by clicking on "Sign up, free".
3. Register your site in the blue box. Enter your site URL, site name and site short name.
4. Create your Disqus Profile in the green box. Enter your username, password, and email address.
5. Click on continue.
6. Choose your language and any other optional features you'd like to include with your commenting platform. Then click on continue.
7. In the "Choose Install Instructions" box, click on Yola/Synthasite.
8. Copy the code in the #2 box.
9. Go back to site builder and drag over the HTML widget box and paste the code into the box. Then click on Done.
10. When you preview your site, you may see this message: "This page could not be reached by Disqus. If you are testing locally or on a password-protected page, please use the disqus_developer parameter as detailed here.." - please don't worry about that. You just need to update your site and you will see the comment box working on your published site.

Another alternative is to use Html Comment Box. Please follow the steps for this:

1. First log into your Google account. If you do not have one, then you can create a free Google account here.
2. Please go the Html Comment Box.
3. In the blue box, you will need to click on "Log in" - this will give you your moderation tools. You will be taken to your Google email account. Enter your login information. Once completed you will be taken back to the Html Comment box site.
4. Please select the options you want available (which is found in the blue box). Then, copy the code you see in the green box.
5. Go to your site builder, drag over a HTML widget box and paste in the code.
6. Save and update your site.
Photo of Donald Scott

Donald Scott

  • 3 Posts
  • 0 Reply Likes
OK... How do I remove the html...
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Donald.. can you please send an email to support@yola.com and we can help you from there? Please Attn it to me. Thanks.
Photo of Frostbytez

Frostbytez

  • 180 Posts
  • 3 Reply Likes
This issue can be caused by 3RD Party integrations such as Chatboxes, Widgets, Shotuboxes, Forums, Comments etc.

It waits for a response from the server where your widget/integration is located at, If you receive no response from the server then it will cause it to time out.

For example:

I am looking on Google for a shoutbox that has HTML integration, I find one from a 3RD party site, I put the HTML code on my site and i try to load my page. If the server of the widget is unreliable or slow then my site will not load either.

If that is not the issue then maybe you have DNS issues with the widget server/Yola server.

Try the following:
Clear your cache (It's stored up files that are made to make pages load faster)
You can clear your cache in firefox by click on Tools > Clear Private Data > Check "Cache" only then press clear or by pressing CTRL + SHIFT + R at the same time on your web page.

Flush your DNS by doing the following:
Press start (On Windows XP) or press the windows logo in the left bottom corner (Windows vista & 7) then to the right of all your programs there is a dialog named "RUN", Click it once. Then type in "cmd" in the box without quotes, then once you are in the command box which is black type "ipconfig /flushdns" without quotes and press enter then try to access your site.

Command prompt notes: You cannot use CTRL+V to paste what i have told you to write in the command prompt, You have to right click in the command prompt and Press PASTE.

Feel free to reply here if you have any problems during my steps.

Regards,

-Jonathan
Photo of Sister

Sister

  • 85 Posts
  • 7 Reply Likes
I've only recently started having problems loading site-builder. Actually, I'm have trouble moving around Yola in general. I've tried the suggestions above but still have trouble.

1. My homepage photo is large. Will this by itself cause the problem or is there a cumulative effect? I'm willing to edit most of the other photos. But I'd like to keep the homepage photo. Is this possible?

2. Is there a workaround to get into sitebuilder? If not, how can we get in to edit large photos, check for bad HTML and so forth.

Thank you for your help.
Sister
Click here to see my Yola site.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Sister,

The picture on your homepage is not too big and it downloads relatively fast. It may help to reduce a little more and you can do this by editing your picture in Picnik:
1. Click on the "File Manager" button, select the image you would like to edit and click on the "Edit" button in the dialogue box of the File Manager.
2. You will be taken through to the Picnik website, it may take a while to load (it's worth the wait!)
3. Once Picnik's open, adjust your image to your liking.
4. When you've finished editing your picture in Picnik, click on "OK" so that the change takes effect and then click on the yellow "Save to Yola" button on the top right.
5. Your newly edited picture will replace the picture you originally uploaded.

I'm not sure what you mean by a workaround for getting into the site builder? The only way to edit your site is to login through www.yola.com...
Photo of Sister

Sister

  • 85 Posts
  • 7 Reply Likes
Thank you, Marije,

As soon as I left my post, I've been able to move around the site like lightening. I did go in and reduce the size of the homepage photo - using the same steps you listed. The photo is a little less crisp, but I guess I can live with it.
Photo of Sister

Sister

  • 85 Posts
  • 7 Reply Likes
Thank you, Marije

As soon as I left my post, I've been able to move around the site like lightening. I did go in and reduce the size of the homepage photo - using the same steps you listed. The photo is a little less crisp, but I guess I can live with it.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Glad to hear it! We have a great tutorial that explains images a bit more: http://www.yola.com/customer-support/.... Sometimes it's better to edit the image size on your PC before uploading it to Yola and different image dimensions and pixel-size specifications can result in a different quality pic.
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
my site is not opening its been days nw it says opening sate bt it doesnt open y
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
Is this the same problem that you reported on this thread: Site is not opening. If so, I can continue helping you from this thread.

Emmy
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
site i mean
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
guys my blog page has frozen everytime i try to login to my blog it just froze plz help
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
I am sorry to hear you are having trouble with your blog page. Is this with your published page or page in the Sitebuilder. If you can give us a link to the page and a bit more information we can take a closer look. Thanks!

Emmy
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
the problem is on the site builder http://sitebuilder.yola.com/ide/index... plz help and my official website adres is http://docmediaworld.yolasite.com/ bt the problm is on de site builder coz evrytym i open it it tels me bout html and after it freezes help
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello,
Are you seeing an error message on your page? If so, can you tell us exactly what the error message says or post a screen shot here so we can take a closer look.

Thanks,
Emmy
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
it says invalid component id '1220' cannot find component html......i dnt knw hw to post a screen shot
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello documedia,

You could receive a message like this "Invalid Component id '134'. Cannot Find Component HTML" if:

1. You have pasted some HTML onto your page that is not valid. This often happens if you accidentally miss a portion of the code and a tag is not closed.

2. You have copied and pasted some text from MS Word that has introduced problematic HTML or CSS. The best way to avoid this is to first copy and paste into a program like Notepad (you'll find it in the Accessories folder of your computer) This will strip out any unwanted formatting and you can then safely paste into the Text Widget.

If you get a message like this, hold down the escape key until it goes away. Then try to delete any widget that you think might contain problematic HTML or text copied and pasted from MS Word. If this does not work, unfortunately you will have to rebuild the page. One thing you can do is save a copy of your pages by clicking on the drop down arrow next to the "save" button and selecting "save page as". This will give you a back up version of your page in case something goes wrong. Remember to untick the box that says "include in navigation" so that the back up page does not appear in your main navigation.

Please let us know if you have any trouble with this.

Emmy
Photo of Jonathan

Jonathan

  • 4 Posts
  • 0 Reply Likes
My website is still down. We had our domain name pointing to our Yola site - is this simply as issue of propagation?
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jonathan

I am very sorry that this post has gone unanswered for so long! Are you still having trouble with your domain name not working? If so, please do let us know and we'll work with you to get it resolved.
Photo of docmedia.docmlambo

docmedia.docmlambo

  • 27 Posts
  • 2 Reply Likes
guys how do i create a page on top of a page,
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello docmedia

Are you wanting to create subpages? If so, please check out our tutorial here: Tutorial: Creating Subpages

I hope this answers your question. Please let me know if it does not.
Photo of beth

beth

  • 1 Post
  • 0 Reply Likes
I have had the same problem for 5 days with no results from customer service. I am leaving YOLA!
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Beth,
I'm sorry to hear you are having trouble with something. If you would like to share more with us about what is happening we would be happy to assist further.

Kind Regards,
Emmy
Photo of Devillan Black

Devillan Black

  • 1 Post
  • 0 Reply Likes
Just got my website published not too long ago, and have been trying to edit. But it will not load from the index page. I've cleared cache as suggested, however this has not corrected the problem. Please help..I haven't been assisted today via the help form.Thanks.
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Devillan,
It sounds like the problem is that you are not able to load your site in the Sitebuiler. Can you please try a few other things and let us know how this goes for you:

1. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

2. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

3. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

4. Try loading the site on a different computer or network if possible.

Kind Regards,
Emmy
Photo of Inner State Productions

Inner State Productions

  • 8 Posts
  • 0 Reply Likes
I've been using yola for a couple years now and everything has been great until about a week ago. The sitebuilder will not load. It just says loading but, never does. I've tried the different steps recommended to fix the problem but, no luck. I've contacted support at support@yola.com but, have only receive a generic response. Please help if you can. I'm going to switch to wix.com or somewhere else if I can't get this resolved soon.

Thanks, Dustin
Photo of Inner State Productions

Inner State Productions

  • 8 Posts
  • 0 Reply Likes
So, Is the site builder broken or is my account the only one that will not load? It hasn't worked for about 2 weeks now. Any ideas? Thanks - Dustin
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hello,
I am terribly sorry to see that no one has replied to you, Dustin.

The error appears to be happening on your end. There are a few troubleshooting steps you can try. Please take a moment to review the following:

1) Clear your browser's cache. This link has more information: Clear your browser's cache.
2) Check that you are using an updated version of Flash - click on this link.
3) Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
4) Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
5) Make sure you are using an updated version of your browser.
6) Try loading the site in a different browser (e.g., Chrome, Firefox, Safari, Internet Explorer).
7) Try loading the site on a different computer or network if possible.

Again, apologies that we overlooked your replies 4 days ago - I am hopeful that these troubleshooting steps help!
Photo of Inner State Productions

Inner State Productions

  • 8 Posts
  • 0 Reply Likes
Hi Brianna. I've went over the steps above several times since the problem first started. I've still had no luck getting the editor to load. If you have any more ideas, I would be glad to try them. I really don't want to switch providers but, I need it work asap. Thanks - Dustin
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hi Dustin,

Thanks for the reply. Please could you share a screenshot of how your screen is performing? Because we are unable to replicate this error, it is very hard for us to provide a fix. I am hopeful we can work with you further on this.
Photo of Inner State Productions

Inner State Productions

  • 8 Posts
  • 0 Reply Likes
I posted a screenshot of the sitebuilder error. It just loads and loads forever. I'm not sure why it stopped working. It's been nearly 3 weeks.
Photo of Inner State Productions

Inner State Productions

  • 8 Posts
  • 0 Reply Likes