My liniks are disappearing!

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  • Problem
  • Updated 9 years ago
  • In Progress
My links are disappearing! Some of the links I've added recently no longer work. When trying to create new links right now, the process looks like it is working (the text becomes underlined) but the links are just not there. Very frustrating; I've spent a lot of time trying to link my content to external links. This is not a problem where I'm not saving properly. Thank you for reporting back.
Photo of evferrer


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  • frustrated.

Posted 9 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello Evferrer

I'm sorry to hear that you're having this problem. Without me actually seeing your site, I am wondering if you have copied and pasted text from MS Word onto your site?

If so, I need to advise you that when you copy and paste rich text directly from MS Word (or another word processor) onto your site, this brings along a whole lot of unwanted formatting that is not web friendly and can easily break your page. It can also cause your site to show up inconsistently in different browsers. The problem might not always show up immediately, but sometimes it happens after you save and navigate to a different page or log out and log in again. To avoid display and loading issues, the best alternative is first to paste your text into NotePad (in the accessories folder of your computer) and then paste it as plain text onto your Yola page. You can then use the Yola text editor to format your text as desired. ***Please note that this would be the case with any browser-based text editor you might use, not just Yola. It is a universal website building problem.***

It's also always a good idea to keep a copy of your text in a .txt file from Notepad so that you have a backup copy kept on your PC.

The solution in this case - you can delete the page or delete the existing text and then re-add it to your page following the steps above.

You can also use this Text Editor to format and spell check your text and strip out MS Word code. It will generate valid markup which you can safely paste into the Yola site builder.

If this doesn't solve the issue, would you mind posting your URL so that we can take a look at what's going on with your links?