my shop is down THE DAY OF MY LAUNCH>>>ARGH!

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I launched my new line in my store and after it working FINE now it says: 504 Gateway Time-out

The server didn't respond in time.

NOT GOOD!!! Why ??
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weewindows

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Posted 6 years ago

  • 1
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weewindows

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Making me wanna cry, the first day of my launch...and NADA...so sad...why am I timing out NOW?
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Laura Thomas, Social Media Coordinator

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I am looking into this for you as a matter of urgency but I see you have multiple websites in your account. Can you please share the website address you are referring to?
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SB Stone

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Weewindows.com.au
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Laura Thomas, Social Media Coordinator

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That was the store I was looking at. I am able to move all the way to checkout without an issue.

Can you tell me more about the error you are seeing?

I would be willing to proceed through checkout with a test order if you would be willing to refund my test order. Let me know!
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weewindows

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OK first off, SO SORRY, I fell asleep (was like 3AM here when this started happening!!)...by the time I woke up it was resolved...was the error I mentioned up top (server timing out)...but fine now...maybe just my end as it lasted about a half hour until I couldn't stay awake longer...thanks again.

Also...while I have you here, I had mentioned I was one of the people who cannot use their FB ad credit from ages ago when I signed up...apparently I am not the only one...who do I talk to so I can check on the progress of getting that sorted?? thanks!
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Stefan, Official Rep

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Hello weewindows

I'm happy to hear that your Yola Online Store is up and running as designed!

For the Facebook credit, I would like to ask you to contact our support via our Support Contact Form. Please make sure you are logged into your right Yola account as we will need your account details to assist you with this. Thanks.