My Site-builder won't load at all!

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
My site builder won't load at all. I have already signed in to Yola but I can't open My Yola. It just loads forever! Please help..
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Delightsworld

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  • frustrated

Posted 8 years ago

  • 1
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Marije, Official Rep

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Hello Delightsworld,

It is our job to make sure that you can access your sites in the Sitebuilder, but unfortunately there are any number of factors which could be interfering with your ability to do so. To help us find out what the problem may be, could you do the following for us, please?

* Make sure you are logging in from www.yola.com.
* Are you accessing Yola from behind a Firewall? If you are accessing Yola from a company, academic institution or a public library, for example this may be the case. If you are unsure, check with your system administrator.
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: http://www.google.com/support/account....
* Check that you are using an updated version of Flash - click on this link: http://kb.adobe.com/selfservice/viewC....
* Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html.
* Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.google.com/support/websear....
* Make sure you are using an updated version of your browser.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

The last 2 points are particularly important. Please make every effort to try them as this will really help us speed up the troubleshooting process.

If none of these suggestions solves the problem, please could you post your site's URL so that we can take a look?
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Delightsworld

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Thanks Marije...actually, the last 2 points(which you listed as important) helped me out. I was using Google Chrome and switched to FireFox and Internet Explorer and it really worked.
I also used a different computer and it worked perfectly well.
Thank you so much!
<3
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Emmy

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That's great news Delightsworld! Thanks for letting us know this is now working well for you :)