my site cannot be accessed online ! help!

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
I have just tried to access my website and it cannot be found! www.thefuschias.com - please help me as it is a holiday let site and people are making bookings now! thanks
Photo of Jacquie

Jacquie

  • 5 Posts
  • 0 Reply Likes
  • anxious

Posted 8 years ago

  • 1
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hello Jacquie,

When I look up your domain settings, it seems that it doesn't have A Records pointing to Yola. In order for your site to be seen, you'll need to make sure that your domain is pointing to Yola as per the steps on this link: http://www.yola.com/tutorials/article....

I think you'll need to speak to your domain registrar to find out why the domain isn't pointing to Yola.

I hope that helps!
Photo of Jacquie

Jacquie

  • 5 Posts
  • 0 Reply Likes
Thank you so much for replying so quickly! I only asked the domain registar yesterday to transfer the managment of the domain to Yola - do you think that because it is being processed (they said it would take 4 days to process) that is the reason why is not working?
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Jacquie,
If you are fully transferring your domain to Yola then this can take a few days to fully complete. I am not sure if you are pointing your A Records, or fully transferring. Can you be more specific on what you are looking to do.

If you transfer your domain fully to Yola we can then provide you with full DNS management and take care of those needs. Here is a link to the tutorial on transferring: Transferring your domain to Yola. Please note that if you transfer your domain to Yola you can also take advantage of Yola Mail for customized email addresses.

If we can provide you with more information please let us know.

Kind Regards,
Emmy
Photo of Jacquie

Jacquie

  • 5 Posts
  • 0 Reply Likes
I am not sure either! I have definitely asked to fully transfer my domain to Yola - so assume that the site is down and cannot be accessed until this is completed?
Photo of diane

diane

  • 1238 Posts
  • 121 Reply Likes
Hi, Jacquie,

Can you please provide us with the url to your site so we can take a look? There should at least be a parked page that shows up even while transferring. You may want to check with your original domain registrar and see what they can tell you.
Photo of Jacquie

Jacquie

  • 5 Posts
  • 0 Reply Likes
Hi Diane, have been in touch with them who told me to get in touch with you! where would I find the URL??
Photo of diane

diane

  • 1238 Posts
  • 121 Reply Likes
Hi, Jacquie,

The url is the address for your site. So it would be something like: www.yoursite.com
Photo of Jacquie

Jacquie

  • 5 Posts
  • 0 Reply Likes
doh! I thought you meant the coding! it is www.thefuschias.com