my site dsent work http://funandfunny.synthasite.com/

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  • Updated 10 years ago
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funnybunny

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Posted 10 years ago

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Ruth

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Hi funnybunny,

I'm very sorry that this has happened to you. I'd like to ask you a few questions, that will give me more information to know how to proceed to help you fix this.

1) What were you doing when the error occurred?
2) Is the error only on your live site, or do you also see it in the site builder (where you edit your site)
3) If it is on the live site only, does republishing help?
4) Does changing styles and republishing help?

Please don't worry, you haven't lost your site, and your content won't be affected. This is fixable.
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funnybunny

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hi im funnybunny and i created a second website and the problem starded after that

The live site says for funandfunny...

Warning: Smarty error: unable to read resource: "templates/Essence/layouts/Default/template.html" in /srv/exports/sites/D986/D127/Dbce/Dde7/U8a4986c91d76feda011d7edecb721689/1226250423/8a4986c91d76feda011d7edecb721689/classes/commons/lib/smarty/Smarty.class.php on line 1095

and when i try to go to my site(site builder) it says

invalid component id I30. Cannot find component HTML

I dont know how to republish it
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Ruth

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Thanks for the extra information.

You could receive a message like this "Invalid Component id '130'. Cannot Find Component HTML" if:

1) You have pasted some HTML onto your page that is not valid. This often happens if you accidentally miss a portion of the code and a tag is not closed.

2) You have copied and pasted some text from MS Word that has introduced problematic HTML or CSS. The best way to avoid this is to first copy and paste into a program like Notepad (in the Accessories folder of your computer) This will strip out any unwanted formatting and you can then safely paste into the text widget.

3) You have edited two sites at the same time in different tabs or browsers and content from one has been applied to the other. This is a known issue on our side and we are working on a solution for it.

If you get a message like this, hold down the escape key until it goes away. Then try to delete any widget that you think might contain problematic HTML or text copied and pasted from MS Word.

If this does not work, unfortunately you will have to rebuild the page. One thing you can do is save a copy of your pages by clicking on the drop down arrow next to the "save" button and selecting "save page as". This will give you a back up version of your page in case something goes wrong. Remember to untick the box that says "include in menu" so that the back up page does not appear in your main navigation. We are working on solutions for all three of these scenarios to prevent problems of this nature in future.

If you have problems with this, please email us support@synthasite.com and we will help you further.