My site has not been up since I moved to Yola. Server error

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  • Updated 7 years ago
  • Acknowledged
Hi! Anytime I try to access my site I get an error message of can't find server. Our site has never worked since I signed up. What is wrong? I paid a bunch of money for a service that we are NOT getting. I have published the site and it says it is published, but it is not... HELP... :-) What am I doing wrong?
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Amy Williams

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Posted 7 years ago

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Photo of Gop


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Hello Amy,

If you can let us know your website address this can be looked at and hopefully resolved with you.
Photo of Stefan


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Hello Amy

I can see in your account that you're trying to point an external domain to your Yola website, which you can do with your Yola Silver account. However, when I check the domain settings, the domain hasn't been correctly configured for Yola yet. You must go to your domain account with your other provider and add two A records for Yola, one for @ and one for www. They must both point to our IP address

Please follow the steps of our tutorail Publish to a domain you already own, and let me know should you get stuck at any stage.