My site is broken since the last release

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  • Updated 8 years ago
(Sorry I accidently posted this on the Ask a Question area in error so am re-pasting here)

Hello, I did post a couple of issues I now encounter since you did your latest release on other threads but maybe they got lost.

* I 'used' to have an animated graphic banner that has worked for a year, now, if I'm lucky it "might" start, if it starts it hiccups in spasms ever so slowly until it just decides to freeze up completely :( This is happening in both the site builder area and when I go to preview. Pretty much the preview just shows 1 piece of the banner, no hiccups, just locked and frozen.... I really need to have this, it's very important to the theme of my site and especially on my opening home page.

* On this same page I have an MP3 widget which is set to start automatically, it worked fine "until" the new things Yola released :( Sometimes it "might" if i'm lucky start 40 secs after the page has opened or other times it just won't start at all, again this is important with the theme of my site and again on my opening home page.

* The bottom vertical scroll bar (left and right) is having a hissy fit....it is just crazy it is zipping back and forth at fast speed left > right and back again but sometimes shortening the length of where it should be (hard to explain this one) I guess if like you were watching a 'volume level' on a monitor and it was going up and down in beat music, this is how my scroll bar is only left and right but my music isn't playing. Sometimes the bar will start to jump, or more the case appear and disappear.

* I have searched all over for the "email" widget....I can't find it.

* FYI if it helps, everything is cleared (cache, rebooted etc etc) and I am using IE8 which worked fine before this last release.

I have a day off today and planned to really get stuck in and achieve a lot on my site but i'm disheartened and don't feel I should put in the hours if my site is having these issues, if I can't have it how it was before then it's not really going to be something i'm happy with and probably not continue.

Please help get this sorted, I've spent a fair amount of time over the period of a year on this and the next part which is pretty massive would have been the finishing of it.

Thank you

INDI
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INDI

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Posted 8 years ago

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INDI

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Umm, ok so you better add to my list above that the Widget Gallery won't load either :( It just sits with a blank white section and the loading circle thing just doesn't go round and load either :(

I know other people are having issues and you guys work really hard with helping, just why today when I have a full day finally, to work on my site and I don't see the point if it's not going to be fixable (my animated banner PRIORITY #1).

Thanks in advance

INDI
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Sanja, Official Rep

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Hello Indi

I'm very sorry that you had all these problems. Yola was experiencing some difficulties today as you know which unfortunately affected your Sitebuilding experience. For that, we do apologize!

On a positive note, our engineers have found all the bugs and have squashed them all :) So, you should not be having any further troubles. Please try clearing the cache in your browser once again and then see if your Sitebuilding performance level has improved.

If you are still having troubles, please do let us know!
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INDI

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Hi Sanja

Umm well it's still broken :( I sent an email to "support" with my login details maybe if you could ever so kindly go log in and have a look (on the TEST SITE one).

* My animated banner still has hiccups and freezes.

* Widget gallery loads a tad with just the side menu but then that's it, the round loading wheel stops and so the widget gallery really isn't working properly still.

I have changed nothing on this front page from before the release, I thought maybe the comet trailing cursor could be affecting it BUT I had that in place and everything working very well on that home/opening page for a while now.

Thank you (again)

INDI
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INDI

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meant to say i signed right out, cleared all cookies, files etc etc and signed back in before I tried my site again.
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Sanja, Official Rep

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Okay. thanks Indi.. I'll take a look at what's going on. This may take me some time to debug.
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INDI

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Thanks Sanja, also, forgot to say that the scroll bar down the bottom on my site is still flittering left and right as well and no idea where the email widget is.

I'll have to leave it with you as I have to pop into town just now...maybe I should go buy me a whole shopping cart of bug spray....lol...

I'll check back in here the moment I arrive home. Thanks so much for your patience.
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Sanja, Official Rep

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I have sent you an email, Indi. We'll continue to work with you from support. Thanks.