My site is gone ? Why ?

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  • Question
  • Updated 6 years ago
Tried to log on this morning and it says " this website is not available" in several languages. What`s the deal ?
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vic

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi vic,

It sounds like your hosting subscription has expired. In order to publish to a custom domain you need a Yola Bronze, Silver or Gold hosting subscription. Feel free to reply with your domain name if you'd like us to investigate further.
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vic

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Our site name`s "autoworldnet.net".

The subscription it`s been paid through Spring next year.

Please advise since we need it solved today.

Best.

Victor
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Victor,

I was able to locate your account information and I see that only your domain was renewed, not your hosting. I do see additional information in your account regarding a refund but for account management issues you need to work with our support team directly. Please submit a request to support here to do so.