my site is not online ? thanks

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  • Question
  • Updated 7 years ago
  • Answered
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Steven Shallcross

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Posted 7 years ago

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Gop

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Hello Steven,

Can you tell us your website address please?
Photo of Steven Shallcross

Steven Shallcross

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Gop

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Thanks Steven,

I can see that your domain has been registered to yourself but at this time I can't see any DNS records associated with your domain. These are created to enable publishing your site to your domain.

There isn't anything that you need to do if you are a GBBO customer as all this is done automatically. There may be a problem with this at this time and you can do two things to feel that you are moving on this:

Send an email to support@yola.com and they will look at this as quickly as possible. Include your account name and your website address.

Secondly just keep checking periodically to see if it comes online spontaneously. There can be a delay of up to 48 hours for your records to go through the various processes of the internet and this may also be a normal but contributing factor.

This will come good Steven but frustrating I know when you are ready to play!
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Stefan, Official Rep

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Hello Steven

Please follow Gop's suggestion and write an e-mail to our support if you haven't already done so. Thanks!
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Monique, VP of Customer Support

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Hi Steven

Your site is live now. Sorry for the delay. Let us know if you need any further assitance.