My site keeps turning the password protection back on after i turn it off then update my site

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  • Question
  • Updated 9 years ago
  • Answered
My site keeps turning the password protection back on after i turn it off then update my site. All the time i am having to go into the password protect page, reset it, then update my site. (tell me if you want a few screen shots). Anyways, now i have simply deleted the pass and username to see if that fixes it. Is that likely to work?
Oh, i saved the username and pass on my PC
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Will

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  • cheesed off

Posted 9 years ago

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Monique, VP of Customer Support

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Hi Will

I must confess I have never come across this problem before. Can you tell me which pages on your site have been affected. Screenshots are always helpful, so feel free to post if you can do so without compromising your security. You could also email support@yola.com so that we can take a closer look.

Unlocking a page or pages, or removing password protection and then updating your site should make your pages accessible without having to login. If not, you are probably experiencing a bug, so we would have to investigate further.
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Will

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It happens on all of the pages apart from the index pages (the ones i orginally pasword protected)
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Will

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Basically, i need to do all of the processes as if i am updating my site from the end of what you can see above.
It register in my view (as you can see) that the pages are not password protected, but it still password protects them
Oh, BTY, i took these screenshots after i removed the pass and stuff.

i recently updated my site so it should be fine for the mo, but it may get password protected, or my self diagnosis might of worked
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Monique, VP of Customer Support

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Sounds good. If password protection gets applied to your live site again, please post the link without trying to do anything to remove it and I will look into it.
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Will

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I was asking another Q about redirect script, and someone visited my site, and apparently, it is locked again.
therecipebook.yolasite.com
havnt changed it since i last looked at this Q and the other one, but i may have updated it (i have added more recipes) and so it might not be passowrd protected.
I am trying to get more traffic to my sight so the password protection turning itself on is extremely annoying as i am sure you can understand
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Will

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Thanks.
Once again, extrememly useful
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Emmy

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Hi Will,
Unfortunately this is a bug on our side that our engineers will be working on. Can you please email support@yola.com so that we can take a closer look at your site. Thank you!

Emmy
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Emmy

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Greetings Will,
I am happy to report that this bug has been fixed and you will now be able to add and remove password protection without running into problems. Thanks you so much for your patience while we worked on that, we appreciate it!

Emmy