My Site still "Not Available" - but the domain is NOT expired. Please Help, thanks.

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  • Problem
  • Updated 6 years ago
  • Acknowledged
My Yola hosted site is still down, GTSLOTS.COM. Getting a "Website Not Available" error. I posted this issue last week, did not see a response. The domain is NOT expired, it's good until well into 2013. Please confirm someone is looking into this.

Thanks.
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Robert Holt

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  • frustrated

Posted 6 years ago

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Stefan, Official Rep

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Hello Robert

I've tried to find the post where you didn't get a response, but there is just this thread under your nickname on our forum.

I've also checked your Yola account, and I can confirm that your domain has not expired, but your hosting package has. With Yola you need a hosting package to keep your website published to your custom domain. Your hosting package Yola Bronze expired in July this year, and hasn't been renewed. Your current account status is Yola Free which doesn't inlcude publishing to a custom domain.

In order to get your website back online, please renew your hosting package by upgrading your Yola account. In your My Yola, click on "Account" in the left-hand side menu, and next to "Free" on the "Upgrade" link. Please follow the steps prompted. Once done, you will be able to republish your website to your custom domain.