My site tracking suddenly stopped. What happened?

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
After consistent site traffic registering since publishing my site, I had no visitors yesterday. I've been playing with Google Analytics the past couple days. Have I lost some tracking information from Yola in the process?
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Patti

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  • confused

Posted 7 years ago

  • 2
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Emmy

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Hello pattimhuck,

I'm sorry to hear you are having this problem and I'd like to look into it further. Can you please tell me what your domain name is so that I can find out what the statistics being returned are. Thanks so much!

Emmy
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Patti

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Please do - I'm freaking here! My domain is dollarresale.com
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Emmy

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Hi Pattimhuck,
I am really sorry this is happening and I know it must be frustrating. I have notified our engineers of this problem and we are currently looking into it. I will keep you updated here of our progress as soon as I know more. Thank you for your patience while we look into this.

Emmy
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Smith7162

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I noticed the same problem. I have steady readers and I know for a fact that they have been visiting. But the Site Traffic indicator stopped working now for the last 2 days.
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Patti

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I've been told the Engineers are looking into it. I wonder if this is a global problem and not coincidentally specific to just our sites?
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Jim Trott

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I think I've had that, amongst other problems that aren't being dealt with, too. I wondered why my visitor count went from 36, a bad day, to 0 for the past two days. At least fix one of my problems!
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Emmy

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Hi Jim,
Yes, this is a bug we are working on and we hope to have it remedied soon. Can you tell me what other problems you have had and I can try to assist further them.

Emmy
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Smith7162

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I do know they have some upgrades scheduled to take place for this month and I am banking that this may be linked to the changes that they are trying to make to Yola.
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Emmy

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Hello all,

I wanted to update you all on this issue you are seeing with your site traffic statistics. This is a bug that our engineers are looking into and we hope to have a fix in place soon. I do apologize for this inconvenience and I will keep you updated on our progress here on this thread. We appreciate your patience.

Kind Regards,
Emmy
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Emmy

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Hello all,
I am happy to report that this bug has been fixed and you should no longer be seeing this problem. Thank you for your patience while we worked on that and please let me know if you have any further troubles.

Kind Regards,
Emmy
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Jozsef Lakatos

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Hi All!

I have the same problem, my site traffic is stopped to work for 3 days now! i now the visiting, cause Google analytic, but here every day 0. Can anyone help please!
www.cosmetmix.co.uk
Thanks!
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diane

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Hi, Jozsef,

I'm sorry but we are currently having a bug with our Site Traffic. Our engineers are looking into it. I apologize for the inconvenience.