My site won't load after I log in

  • 2
  • Problem
  • Updated 7 years ago
  • In Progress
My site won't load, it keeps saying 'loading site' but it won't go any furthe from there. I made some amends earlier today and I want to change it slightly, but it won't allow me access to my site. Please help??!!
Photo of Jo Cutler

Jo Cutler

  • 4 Posts
  • 0 Reply Likes
  • confused

Posted 7 years ago

  • 2
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
can u try clearing your temp files and your cache to see if that helps.
Photo of Jo Cutler

Jo Cutler

  • 4 Posts
  • 0 Reply Likes
I'm ashamed to ask, but how do I do that?
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jo, 

 

Please don't feel ashamed at all! Here's how to Clear your cache

 

If this does not help, please check out these other troubleshooting tips: My site won't load in the Sitebuilder. 

 

Please do let us know how this goes!
Photo of Jo Cutler

Jo Cutler

  • 4 Posts
  • 0 Reply Likes
HI Sanja, i;ve cleared all the temporary files and cache, but it still won't load. I log in and it won't bring up my site, it keeps saying 'loading sites' but it won't allow me to go to my page, polkadotcelebrationcakes.co.uk for me to look at the picture sizes etc., Any help please?
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jo,

I tried logging into your Sitebuilder and it came up very quickly for me. I'm wondering if you have any security programs running? Can you please try disabling your Firewall, anti-virus, pop-up blocker, ad-blockers, etc...? Also, try using a friend's computer to see if this makes any difference.

I look forward to hearing from you!
Photo of Jo Cutler

Jo Cutler

  • 4 Posts
  • 0 Reply Likes
Hi, I still can't load up my site. I've disabled everything and it still won't load?
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hi Jo,

Please try opening your site in the sitebuilder on a different computer on a different network, as this will be the only way for us to know whether this error is network related. I too tried opening your site in the sitebuilder and did not struggle at all while doing so.

Thanks for working through these troubleshooting steps with us!
Photo of Nancie Warga

Nancie Warga

  • 4 Posts
  • 0 Reply Likes
My site is doing the exact same thing and I've tried everything you say. I CAN get my first site to load BUT I can't even get to my secondary site. The dropdown menu shows it but does NOTHING. I REALLY need to get to my second site tonight!!!!!
Photo of Nancie Warga

Nancie Warga

  • 4 Posts
  • 0 Reply Likes
site won't load
only getting to Welcome Nancie.....sites loading - page and no further

This reply was created from a merged topic originally titled
Site won't load.
Photo of Nancie Warga

Nancie Warga

  • 4 Posts
  • 0 Reply Likes
I just tried opening yola in Mozilla Foxfire and both of my sites open. Still, I come back to IE9 and I can only access ONE site!! Both setting on the active script are set the same.....ideas??????
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Nancie

We have had reports that IE9 is temperamental and it is not yet one of our supported browsers. Please see the full list here: Supported Browsers.

My suggestion is that you keep using Firefox when building your sites. I hope this helps! Please let us know if you have more questions in this regard.

Thank you
Nazlie