My site won't load AT ALL!

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  • Problem
  • Updated 7 years ago
  • Solved
I can get it to open on the site builder but it wont load out of it! (I can edit it but it wont open unless i am in the builder)
http://pitfallstudios.com/
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Pitfall

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  • frustrated

Posted 9 years ago

  • 4
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jeremy, Employee

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Hi there Pitfall,

Your site seems to be working correctly for me - Could you please try clearing your cache and re-starting your browser. (How to clear your cache)

If this does not solve your problem, please let us know.
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greyeyesgabriel

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I have been having this problem for over a month now; I can refresh the page and get the same perpetual loading. I also can refresh the browser and experience the same problem. Also, after I log into Yola, I start experiencing this problem on other sites within the same browser. I use Flock and Firefox; they are both built on the Mozilla Firefox engine.

This is what I see constantly; on all of my websites when trying to load the builder; I have read several articles here, as well as the HTML101 and none of these fixes my problem. I do copy and paste code from external websites and have ever since Yola was Synthasite and did not experience this problem until recently. This problem has plagued my web builder ever since the last update by Yola. I have submitted several support tickets with no response from anyone at Yola; is this only because I have a free account. Is one of the benefits of having a premium account better support? This problem has caused me considerable downtime and has really setback my ability to get my checkouts finished which cuts into my bottom line. The HTML that I copy and paste into the editor is not invalid code; and I do not have copied text, although it should not matter what I copy and paste from text; I can do this on other web builders without issue. I have cleared my cache several times and cookies are enabled; I am not a noob, nor am I stupid; it makes no difference what I do, these are my results and they seem to bleed into my browser and start effecting other sites in my browser after visiting Yola. It is almost like I pick up a worm or virus from Yola. I have noticed when logging in with Google Chrome, (supported browser or not, the latest version works quite well with Yola) that I get redirected from synthasite, to yahoo apis, to yola, to yolasitebuilder; why all of the redircetion, especially through yahoo. In the examples above, you will notice that my header also stopped loading, why? This has been beyond frustrating, especially with no response from support. It is not a constant problem, sometimes I experience no problems like when I initially logged in today; but once I installed the code for the Gigya toolbar, which I have installed on several of my websites with no problems, it stopped loading properly, even the preview would not finish loading and I never did see the toolbar, which also shows in the builder.

I did not have these issues when Yola was Synthasite; before they started limiting space, uploads, and features to try to make people upgrade to a premium account. I don't have a problem with the cost of the premium package or the features that come with it; I have a problem with the fact that I service is being extremely cut for free accounts in order to make money off what they used to offer for free. In this way Yola is becoming just like any other web builder that offers free accounts with very limited space and upload capability; like Webs.com. I plan to buy a premium account; but only after I can make money from the use of my Yola built websites, if I can't make money from using Yola's free service, then why should I pay for more & better service to achieve the same effects? The way I see it is that the free account is to test the product, right? Well, if the test yields no results then why would I want to pay for something that gets no results? I use several free products on the web and also use Get Satisfaction for my support forums; I don't experience issues from these other free services and if I have a problem; they are quick to resolve them, even though I am a free customer. I myself am not looking for a customer base, as a customer is just someone looking to buy your product/service; rather I am trying to build a client base, as clients are someone that continues to buy your product/service and brings others in as clients by telling their friends about their personal satisfaction. It is how advertising has been done from the beginning of time, by word of mouth; how do you think Synthasite grew so quickly? It was by word of mouth, but the Yola name change seems to have come with corporate strings attached. I would just like for someone at Yola to figure out why so many of us have these loading issues and fix the problem rather than trying to put it off on their customers and making it appear as if there is no fault or issue with the Yola builder. Apparently, if you can not copy and paste text or HTML with the Yolasite builder, then there is a problem with the Yolasite builder as this is not an issue with other sitebuilders on the web; and I use many website builders without issue, even when copying and pasting HTML and text, I would provide an example of how well my other site builders work, but then I would be accused of advertising in the support forum; because unlike others here that are constantly link dropping, I get accused of spamming when I do it. I am not very well liked here in the Yola forum, although on any other get satisfaction forums like at Widgetbox, they like me. But I would think that a professional company would not discriminate against a customer just because they don't like them personally; especially one that has promoted and praised them, helping them grow by viral advertising. Can Yola not provide a fix to these issues without passing the problems on to their customers and telling them that they can not copy and paste on a web builder? While the Yolasite builder is easy to use with their drag and drop widgets; it is becoming more complicated by telling us what we can and can't add to our website to keep it working properly. Just build a product that doesn't break when used in the way that most web builders are used. This is a Yola based problem; stop blaming your customers for having a broken product; just fix it. Thank you for providing this forum; although I expect that I will not get a response, and will probably have this post removed just like they do most of my posts in these forums. I look forward to a permanent fix this problem/issue as I do not want to have to go through moving my websites, again. The reason I ended up @ Synthasite in the first place was because of performance problems that were costing me excessive amounts of time building my websites at freewebs. I have been very nice not to mention other site builders by name or the features they offer for free that are above and beyond Yola's basic sitebuilder. I know how easily that offends you here, thank you, once again, for providing this forum and allowing a place for your customers to report issues, give praise, ask questions, and submit ideas(even if you are selective about the people you allow to post ideas); I look forward to a resolution from Yola on this perpetual loading issue. Thank you.
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nunya

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While I truly sympathize with you about long site builder load times I cannot help but wonder how one person can write a book and knock Yola and then praise them in the same post. Wowser!

Good Yola
Bad Yola
Good Yola
Bad Yola
(repeat)

Hope you can figure out your problems Mate. Try not to be so........ so........... pushy maybe.
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nunya

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Just a little FYI the "This solves the problem" with the star next to it is for us members to click when we think that a post solves a problem for us and and not to show that Yola has said that it does. Each time an answer is starred it adds to that members profile rankings. I got none so it don't matter much to me but those that always answer positively have a ton of them.
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greyeyesgabriel

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Well that would explain why there are so much butt kissing here and not much actual help; I try to stay off of this "support" forum because the only support I really see is the company telling people that the problems are caused by something we have done; and has nothing to do with the changes they have made; or designers/developers that think they know it all kissing each others butt. Yola only wants positive feedback on their support forum; that is what they won the award for, having such positive feedback; let someone post something negative and those "starred" members attach like sharks in a feeding frenzy and that action is approved by Yola administrators, while they are working with Get Satisfaction to have the negative comments removed. I have plenty of proof of this in my Get Satisfaction account where they removed most of my comments on many threads. Because of complaints by Yola and these "starred" members, I almost lost my Get Satisfaction accounts on my own websites. And at the same time, Yola is telling me that they wouldn't try to ruin anyone's business. Then all of a sudden I start having problems with my site loading and no one will answer support tickets or tell me what is wrong with it, or even direct me to threads to threads that would explain what might be causing it. It is almost like they have flagged my site and are causing the problem on purpose; after all, my main company is a competitor to their design partners and I do use Yola and Ning for my web design for my clients. It kind of seems like they are trying to push me out of business by allowing this problem to persist and providing me with no support what so ever. I tried to deal with this "privately" as they put it, because they would rather I stay off of their support forum; but after having the same issue for months without hearing from them or having a remedy for the problem, I came here looking for some of that award winning support; which I still haven't received. I like Yola, always have, I am even a Yola affiliate; it is a good service/product, and even their "features" that used to be free services are reasonably priced; I am just very frustrated with the fact that I can not receive ANY support from a company that got an award for their excellent support. Especially with a problem that keeps me from being able to edit and publish my websites; of which I have over 20 in various stages of build in 2 accounts. Like I said before; I use many web builders all over the web for different websites, blogs, widgets; yet, Yola is the only one I have ever had any problems with, everywhere else on the web, I am well liked and respected; but I don't show respect to those that come at me with disrespect, which is all I have met in this forum; a bunch of disrespectful people that act like they know it all; I guess that they are afraid of someone coming to take stars, but I could care less about this forum, this community, or the stuck up people that don't want me here in the first place; all I want is to be able to edit my websites so that I can finish my checkouts, make changes to CosmicSpores to make it more interactive, and switch from one website to another without having to spend half the day or more refreshing the page and browser just to get a little work done. This problem has put me way behind schedule, and I will be lucky to get the checkouts up before Christmas, and that cuts into my bottom line and the ability to buy Christmas for my children as I am self employed since I no longer receive unemployment from the government and still can't find a job in a job market that wasn't that great before the economy collapsed. I only want to get my business up and running, but can't with this problem that is continually getting worse; where is this award winning support? But Yola doesn't have any problems with their system, right? It is always something the customer has done or not done, right? At greyeyesgabriel international, we own our mistakes and admit when it was something we did, as well as offer solutions to better serve our clients.
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greyeyesgabriel

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BTW I just want you to know that the reason it took me so long to respond is that I just got home from a 200 mile round trip in the pouring rain to take my daughter back home to her mother; not because I was working on my websites; I can only hope that I will be able to get something done on them soon; but right now I am answering emails, it is the shopping season and I have hundreds of affiliates wanting their links posted. This is why i am working on an advertising network something like Google Ads, only base rate with an affiliate base rate. But that is still in early production; I really don't have time to waste in these forums but I figured if they wouldn't address it privately; then i have no other option than to come into this forum and present the problem to the community. Perhaps even take it to some of my friends at TechCrunch; or perhaps my friends at Mashable, if I still can't get satisfaction with this issue. Viral advertising works both ways; my followers on twitter love to hear what I have to say and they enjoy my recommendations; as i have done for Yola as well as other fantastic web companies that I do business with everyday; I won't name drop, they don't like that here.
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nunya

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Saw your pics on your site, great looking kids you have. Truly feel for you about lost work as this has truly been a challenging time for all with the economy in the toilet but I fail to see it as a Yola problem because I don't see their other 1 million plus members all coming to the forums to complain about site load speed. I just used the builder and it was wonderfully fast my friend. I use Firefox and a clean cache ;) Works like a charm ;) If the problem of which you speak were widespread and frequent I would imaging that this forum would be inundated with a thousand posts a day complaining of a slow load. I just don't see them do you?

Anyway, I wonder if maybe a computer overhaul might help your site load speed out. Couldn't hurt could it?

Hey your last two sentences sounded like you were threatening a little viral campaign of dissatisfaction. Tread carefully as once a comment is made public it is open for all to see and if found to be defamatory can ruin a very happy time.
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greyeyesgabriel

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Thank you; they are precious, and very well behaved; and with the economy the way it is, is why I have done so much free work to help other succeed.

As far as the other 1 million plus members; compete.com shows that only Yola recieves about 302,269 Unique Visitors daily, and I have seen quite a few complaints of having loading problems. When I spoke widespread; I was talking across all of my websites, not just one of them, and especially when switching from one website to another; I have over 20 websites just on Yola, I also have about another 80+ on other web builders & social networks. I would think that if it had something to do with my browser, or computer that I would experience this problem elsewhere as well; which I don't, until I log into Yola, then it goes viral. As long as I am not logged into Yola; I don't experience the problem anywhere else. I have tried everything they suggest; that is why I ended up here, believe me, I don't like coming into the forums. And as for thousands coming to the forums, that would not necessarily be the case as many people would post a support ticket as I did; or they will just wait thinking it is a temporary thing, so no; not thousands out of a million; Google has over 300,000,000 unique visitors a day; which is why they are the #1 ranked site on the web, 1 million may seem like a lot; but there are over 8 billion on the web and growing all the time. No I would not expect to see thousands of people on the site to complain about a loading problem. I was not speaking for others; I am sorry that I was not more clear, I was speaking of my personal experience as it being widespread and frequent across all of my websites. I have seen a lot of complaints here about slow loading over the last few months; but that is what I have been searching for in order to find a solution to my problem. I have suspected that is more of a personal problem with Yola investigating me for copyright infringement, which was nothing more than a misunderstanding. Also because of the direct competition between my web design site and their design partners; you should have seen how busy my analytics got from San Fransisco and Cape Town, Africa after that misunderstanding; they boosted my main company website over 4,000%. You have seen how long it has taken to get an answer here for me; they are usually all over new reports, but it was "greyeyesgabriel"; they don't have much love for me here.

As for the computer overhaul; been on that for awhile now, my son had this one until my laptop crashed again; don't buy a Toshiba, I cut them loose as an affiliate when they refused to make good on the junk they sold, The motherboard has crashed twice on it now, Satellite A215 if you are interested. I recently ran cleanup utility and defragged even though it said I didn't need it, I uninstalled all of the software that I don't use, free trials of software that I didn't buy, and have been cleaning out duplicate copies of picks. I also plan to get some of my other videos and and other pics, and documents archived onto a flash drive or disk. But I have plenty of free space on my hard drive and plenty of memory; video card to keep the extra strain off my CPU; sorry, I'm kind of a computer geek as far as building them and making them perform. Believe me, I miss my AMD dual core; the Celeron D is not nearly as lightning fast; but other websites load very quickly; even when I view the domain side of my websites, they load quickly. When I log in, it loads quickly; the only time I am experiencing this loading problem is when i try accessing the builder, it is like it is stuck in a perpetual loop with no end. It wouldn't be a concern if it was slow loading, at least I could get something done; but with the way it is, sometimes I have to refresh the browser at least twice, and refresh the page in the builder at least 5 times. Most of the time, that doesn't even work and I have to open another browser and try it on that one; which usually has the same results. But no, a computer overhaul never hurts, LOL...

I have yet to have to follow through on any threat of that type; usually just the mention of such action will yield results where being nice had no effect; see below, LOL...Yola follows me on twitter; they are aware of my growing web presence there; did I mention that sociology and psychology are hobbies of mine? I am very aware of how permanent web posting can be; I have come across articles that were written years ago that could be mistaken for a recent post, if you don't look at the date, LOL. Yola has been paying close attention to what I say and do on the web; you can believe that, I guarantee I am on their watchlist and bookmarked. Have to make sure that I'm not building the @YolaNetwork, LOL...like I have time to attach myself to a company that wants nothing to do with my ideas; they think that this forum is the same as a social network, LOL...NOT! Forums are forums and some social networks have forums; but social networks are about allowing people to advertise their own products/services or to socialize with friends, or to play apps, things that you can''t do in a stuffy old forum. All I can say is that I finally, after over a month of trying to get some support, I finally got my favorite Rep to respond; see, it's Marije...Aren't we all having a happy time with my frustration? And yes; I am all about the viral campaigns; that is how I am building my brand name, which is my username. That is why you see so many results when you ...google greyeyesgabriel... test it out, over 20,000 results; but I will stop before I get flagged for spamming.
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Marije, Official Rep

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Greyeyesgabriel,

We would certainly like to help you to get your site loading. Could you let us know which particular site it is in your account or is it all of them?

Generally, we offer the steps below when people are struggling to load their sites in the site builder:
1. Check to see if you are having problems with your network or internet service provider.
2. Clear your browser's cache. This link has more information: http://www.wikihow.com/Clear-Your-Bro...
3. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html
4. Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.google.com/support/websear...
5. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
6. Try loading the site on a different computer or network if possible.

I know you've probably tried some of them already, but if we could make sure that those steps are out of the way and which site it is, then we can help you further.
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greyeyesgabriel

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Thank you Marije, sorry to see you again; only because it means that I am having a problem with my site builder. I am happy to report that I usually don't have very many problems at all with the Yola builder, so you don't see me here much; and I know you are glad when I'm not here, LOL.

Anyway, it is a widespread problem with all of my sites on both accounts. greyeyesgabriel, & greyeyesgabriel international are the 2 accounts; and it happens quite a bit lately. It happens when I am changing websites, or when I am just trying to access one of them. It really isn't a slow loading problem, it is a continuous loading that never stops, like it is stuck in a never ending loop. It started right after the last update. I submitted several support tickets and even posted on the issue here before today; you are the first company response I have had to date. I have already search out and read and tried everything you listed above, on my own. Except trying another computer or network; I know that it is not a network problem; I am networked with my dad's computer and he has not experienced any problems, believe me, I would hear about that; probably from right here in my house, LOL. It is not a problem with our ISP, because I can access other sites smoothly. I use a lot of Java and have development software on my computer; I am registered with Sun, although I am still learning the Java platform, I run all of my browsers with Java enabled and recently recieved a new update from Java. My cookies are enabled on my browsers and I clear my cache regularly; I know that is always the first suggestion you will give, I saw that enough searching for answers of how I can fix it here in this forum. I have many different browsers installed on my computer; Firefox, Flock, Safari, Opera, IE, Chrome; I do web production, I need to ensure my work is uniform over all browsers. I do not use IE except for testing the view from it; it is the least secure of all the browsers and I don't like the way it views the web; it appears blurry. I also beta test browsers; I am also registered at Mozilla, although I usually find them a little buggy for actual use and compatibility for work purposes. I usually use Flock which is a social browser (I do A LOT of social network production), which is based on the Mozilla Firefox platform and runs Firefox extensions; I have tried all of them and the only one that gives me the least problems lately with accessing and editing Yola is the latest update to the Google Chrome browser; which even now imports my Google Bookmarks in a nice folder file format. But I am getting off topic; I am sure that you are used to that by now, LOL. I am a writer by heart; sorry if you don't find joy in my "books".

I only come to support when I have exhausted all other options; while I haven't been doing this for ten years or more, I am not a noob and have learned all that I have in a very short span; I am self taught and Google is an excellent source. I don't say that I know it all, but I do know how to research and that is 90% of an IT position; if I don't know, then I can find out, if all else fails; I ask somebody. Since I got no response from the support tickets; I found myself here once again; just so you know, I don't like coming here any more than you like having me here. I don't like playing with the trolls that have nothing better to do than stalk the support forums; I see some of them on other Get Satisfaction forums too; although I rarely frequent other companies GS forums. As I said before, I like Yola, have from the start; I know where the platform started, and php was just becoming a popular platform; and I have watched this company grow, I am impressed with what you have achieved in such a short time. But I also know that with improvements with any web based application, there are always bugs; for all I know, it could be a toolbar or a recent update to a extension that is causing the problem; but we can never figure this out if there is no communication. I just want to go back to working on my business without interference from conflicts of technology. I understand how many languages and coding there is out there; I have about half of the platforms development tools installed on my computer; although I am still learning about some of them like Java and Python. I have only had about 2.5 years of self schooling, but I am getting there. I am a very busy person as you can imagine; between design, development, marketing, advertising, as well as handling the business of partnership queries; I am my team, there is no one else at this point, although I am working out a plan for corporate sponsorship without giving up control of my company, which would allow me to hire some employees to help me out; I have too many ideas to develop them on my own, LOL.

Sorry, I got off topic again. So, what are your thoughts on what could be causing it; I don't have any copy and paste text on any of my sites; my fonts in the jpegs are created within in the image, so it couldn't be that. The only place I use copy and paste fonts is on the social networks; their fonts are so bland and undersized. All of my HTML code is valid; all brackets are closed, all switches are closed. I have had another problem with the HTML editor in the TEXT widget on the builder; sometimes when I paste snippets of code into a table and try to close the table switches or add a paragraph switch; the cursor will jump to the first opening switch and delete 2-3 characters between the first switch and the first parameter. I know that you added an auto close system awhile back, nice touch by the way, but this started happening after the last update as well. I also reported this issue, with no reply; but my code is solid, I notice right away when I make a mistake in my code; I am kind of a recovering perfectionist, LOL; yes, a bit OCD, LOL...I have no CSS added; because I don't know CSS yet, that one is a bit more complicated than HTML, but I am learning it through my experience at Widgetbox; they love me over there, I am hoping for a partnership in the near future; with Widgeetbox, not you; I know I have no love at Yola, LOL...it's OK, I understand. Today it was my CosmicSpores site, but as I said, it is across all of them especially when switching from one site to another; but on both accounts. I have been using greyeyesgabriel international to help a friend redesign his Yolasite, so don't think that I am copying PostAds; but Tim told me he recently purchased his domain, PostAdsNet.com, I hope he purchased it through you; I told him that would be the best. Once we get the bugs worked out of his code, and I figure out what made his table display wrong; I will be deleting that site; I have my codes stored.

By the way; this is really off topic, did you know that we follow each other on blip.fm? I noticed after the last time I was on here and I saw the avatar, LOL...and Yola started following me on twitter, just like Widgetbox and Ning did; I didn't follow them first, I only followed real people to start, not companies. Apparently there is something about me that isn't too bad; maybe even interesting, I don't know what it is, but I have had several people tell me that i am one of the most interesting people on twitter; take that Aston, LOL...Anyway, can you help me figure this out; I promise my answers will be shorter, this day is blown, I am about ready to go to bed; but I will stay and rub my marbles together with you to try to figure out what is causing this; perhaps we can find something else that all of us have in common; a toolbar, an update to some software or something running on my computer; but you can't have remote access to my system. Sorry my reply is so long; I just know that detail makes the difference; the more you know, the more you can eliminate. Can you help me; with the support problem, I know there is no help mentally, LOL...
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Monique, VP of Customer Support

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Hi Gabriel

First of all - notice that your very lengthy rants have not been removed. Yola does not censor the posts in this forum unless they violate our Terms of Service or the Get Satisfaction community guidelines. It was for this reason that some of your former posts were removed. However, if you browse this forum you will find lots of positive and negative posts about Yola and we respond to both types of post.

Contrary to what you may believe, we are actually interested in solving problems and helping people. Not just having people tell us what they think we want to hear.

I have spoken to you about this before, but you could really help your cause if you would break your posts and emails up into sentences an paragraphs that organize your thoughts together in a logical way. When a busy person sees a long piece of text with no breaks they feel exhausted before they even start, and it is extremely unlikely that they will read your post to the end.

However, I have read all your posts on this thread and from what I can make out you are having difficulty getting your site to load in the site builder. This could be for one of the following reasons:
1. A bug with our software.
2. Invalid custom HTML.
3. A problem in your local environment.

I know you would like us to just go ahead and assume that it is number 1 and fix it. Frankly I wish we could do this too! It would be a lot easier for us to fix something on our end than to try and get you to co-operate with us to troubleshoot the issue. However, since we are not getting a large number of complaints about this issue from other customers right now, and since we are not able to replicate on our end, we have to assume that 2 and 3 are also possibilities. Not to do so would be irresponsible on our part as a support team, and unhelpful for our engineering team.

So if you would like to resolve this problem, please start by answering Marije's questions and we can take it from there. If there turns out to be a bug, we will be delighted to have discovered it and we will log it right away!
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Santa Claus

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@Gabriel

Just a thought as to slow site builder load times and a connection to certain widgets or HTML which open a .JS (or other) file hosted off Yola's servers.

I had a made use of several online features to produce such things as a slideshow and menu and the codes produced referred to a .JS file hosted on their servers and not Yola's. Whenever they (the other company) had server issues or the servers were down all together the site builder tried to load from the file that was on an off Yola server but could not and got hung up. This did not happen all the time and many times I had to open the site builder in another browser as the hangup seemed to be FF related to a point. (some funky interaction) When I tried to view my site in any browser the page froze due to the code referring to a un-locatable .JS file. Was my problem at the time Yola's? Of course not ;) I was able to remove the code referring to the .JS files and host them on Yola's servers with a Pro account and never had that problem again.

I am not saying that this is that same in your case but as you can see something so simple as a file hosted far far away can affect both the site builder and the published site.

There may be a simple solution to a most challenging problem. Maybe you could do as I did and try many browsers until one opens the builder and you can investigate if a widget or off site hosted file could be at fault. Worth a try I think ;)

@Yola

I wonder if there might be a way to have the load of the sitebuilder pass over the features that fail to load in say 5-10 seconds instead of trying and trying to load them thereby making a failed load or froze page. I cannot imagine this would be a difficult addition to the sitebuilder. I could be wrong though ;)
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Marije, Official Rep

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Hi Santa Claus - I'll be sure to pass that suggestion on to our development team, I think it's definitely a good one!
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greyeyesgabriel

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First; hello Monique,

I believe I did answer Marije's questions in extensive detail; and I am open to suggestion; as I stated before, I have been trying for over a month to get a response on this problem through submission of support tickets.

I am very busy and do not have time to sit and read posts that do not pertain to my problem; I just want someone to tell me why my sitebuilder keeps doing this perpetual loading; without going through the entire list of things that you suggest; if you suggested anywhere on this forum then I have tried it, I like being able to solve my own problems; it is easier than trying to get someone to help me here; because it is always assumed that it is with my computer, and I get treated like I am stupid when I come here, like I don't know how to use a forum; I don't particularly like coming to your support community; but what else am I supposed to do when I can't get a response through a support ticket.

If I have a problem on another website and submit a support ticket; I at least get a verification email with a record # attached so that if I don't here an answer, then I have a point of reference. I have recieved nothing on any ticket I have submitted to Yola and it has taken most of the day and part of the night to get anyone from Yola to respond; this leads me to believe that it is personally against me; after all, you won an award for your support. I thought you said you read all of my posts; if so then you would know that it is not a problem with invalid custom HTML; my HTML is rather basic and all of it is valid. It could be in my local environment; or it could be on your end; but we can't find out without communication. While there aren't that many people having this problem right now, enough people have had the problem that it has it's own link in the help drop down box.

As I said; I don't like coming here any more than you like me being here; we are all happier when we don't see each other here. I wouldn't be here now if my support tickets had gone unanswered or the problem had been resolved. Regardless how a response is formatted, it is professional to read the entire post as I do with people that are much less literate than I am all the time. It is very unprofessional to say, "Well this is just too long and it seems like they are just raging about something; so there is no need to make note of the problems they are having and reply to them."

Also, I replied to Marjie as soon as I got back from taking my daughter home; which is a four hour round trip in normal weather, it happened to be pouring rain and took closer to five hours. So; excuse me for not being near my computer while I was driving down the road. I didn't even scroll down far enough to know that you had sent me a reply as well; I stopped when I saw my favorite Yola Rep had finally responded to me and started responding directly. I have tried to respod to everyone here in a timely manner as my schedule allows. You just happen to be third on the list; and I should have answered Santa first, LOL...
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greyeyesgabriel

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Thank you Santa Claus;

This makes sense; and my Google Chrome browser allows me to see all of the redirects that my browser goes through trying to access the sitebuiler. I would have originally thought that if it stopped while trying to load one of those Java hosted tools; but it always hangs up when it reaches, loading www.yolasitebuilder.com and it never finishes. I know for a fact that none of the servers hosting my Java were down; I was logged onto them both; Widgetbox and Gigya. I only have one of each on the home page of CosmicSpores, which is the site that I was trying to access today.

It is a logical and well thought out solution to my problem; I thank you, as this has been the best advice of things that I could check out. It is not a slow load; it is a loop, it never finishes loading, even when I refresh the page, or the browser. A slow load I could deal with, because it would finish eventually and allow me to edit my sites.

I don't have very many offsite files and have even got into using the Widgetbox Viral Installer which allows me to host my widget code, button and all on my webpage; and display it in the Widgetbox gallery with a link to my website; it has become one of my favorite tools on the web.

I have tried the browser trick with al of my browsers; even the unapproved Google Chrome; I have the latest updated Chrome, and even helped beta test it to help make improvements to it; this is the best version to date; almost ready for Chrome OS. Oddly enough, it happens less on Chrome than on my Mozilla based browsers. Thanks for the advice though, still more useful information from Santa, LOL...

On the Yola help link; they actually tell people to right click external code and click select all before copying HTML codes; it makes me wonder how many people don't know right click select all or use it. I always use select all to ensure that I get the whole code; I'm not real fond of having to repeat myself, but you already knew that; didn't you Santa.

I like the timeout idea; even my browser will timeout and stop trying to load a web page that is in a never ending loop. I wouldn't think that would be hard to implement in an update; but I also could be wrong; server side language is my strength. My browser won't allow the webbuilder to timeout because it is in a sense in it's own browser; am I wrong? I don't mind being wrong; I rather like it when I am wrong, because I end up learning something.

Again, thank you Santa; you are the great mediator, you should come and mediate for me more often. You did bring up something that I had not thought about with the Java; which leads me to my next question for Marije?
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Marije, Official Rep

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Greyeyesgabriel -

Unfortunately we are unable to find any problem with your sites and everything is looking good on our side. Can you confirm that you logged into your account on another computer/network altogether? I would really like to eliminate whether it is a problem on our side or your system itself.

In the meantime, I'm also going to ask one of our engineers to take a further look at your site.
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greyeyesgabriel

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In light of Santa's reply; I thought of something. Could it be a problem with Google Adsense code?? Perhaps a problem with the sitebuilder being a secure environment? I just thought of something; I will try which might remedy the problem if it is a Google conflict. Google Adsense has a new feature that allows the bots access to Google code that is behind secure (log In) web pages. I would almost bet that this is it. It is the only constant across all of my sites. So, while your engineers look at my site; it happened on CosmicSpores.com today if they want to look at that one; but I will go do my thing with Google and try again later. But for now; I am going to get some sleep; it is 4 am here.

I am making a note to give Google bots permission and check the Yola sitebuilder with my first cup of coffee; my son will be waking for school in a couple of hours. I was wanting to sleep hours ago.

I will let you know how it works; I will post it here. If it works; then you will have another solution for the next time this comes up. I might have a friend's house that I could try their computer, they have a different ISP as well, but I am really leaning towards the Google code, thanks to Santa for that insight.

Thank you again, Marije, you really are my favorite Yola Rep; I enjoy your station on Blip.fm as well, take care and good night, I appreciate your nonthreatening demeanor. When I submit a support ticket; should I address it to you? Would that work? Anyway, I'm off to dreamland, thanks for your help.
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Marije, Official Rep

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You're welcome to address tickets to me, but if I'm offline then another person on the team would answer :) I'm not sure what station on blip.fm you are referring to - I've never even been on that site!

I've spoken to our engineers and externally hosted code should not affect the site builder loading (this is for you too Santa!)

Could I ask if you have any plugins installed on your browser? For example, last week I had someone who had some type of Yahoo toolbar that seemed to affect the loading of the site builder. Could you try to disable them so that we could find out?
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Santa Claus

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That's OK I will let the Engineer continue to think this but I had a page with a bunch of non-functional .JS files (maybe 6-8) and once upon a time took dozens of tries and an hour to finally get to load the builder correctly. But then again that was a year and a half ago.

Maybe it simply had to do with a combination of issues on top of the missing .JS files but the fact remains that Santa doesn't lie young Lady ;) I think that I have broken the site builder a hundred times or more and have an intimate relationship with the "Reloading Page" image... Happily I have not seen the pest for nearly 7+ months as I recall. The code provided might have been funky as well and just added to the problem. It seldom is only one thing I have found.

Seriously, if I could recreate it now I would but the pieces of the puzzle must all be there and Santa and the furry guy have a cloudy memory these days you know. Come to think of it this may have also happened a time or two when I used a widget not provided in the site builder. I am sure that it happened when I used a widget from a company that I cannot recall and they did not provide the entire code. That might be a thought Gabriel... Look for an incomplete code on your sites. (if you can find a browser to open it in that is)

Additionally, I had a site with a froze page that I had no way to unlock, load or edit and because I did not want to delete the page I chose to let it sit. For 5 months I could not do anything and one day after an update the page unfroze itself. Tre Bizarre...

I also had it happen when I used a code provided for a table that interacted with a normally friendly widget or code on my site. While the tables are OK to use the combination made them and the site-builder unstable and the ever loading page. Gabriel I noticed on your site many custom tables... Have you by any chance used one from http://texttest.synthasite.com/ as this may be your problem. Sometimes the tables will not play well with certain codes. Boy did I ever find that out the hard way a dozen or so times. Ouch they were sad moments.

I guess what I want to demonstrate here is that we must always think outside the box and learn from everything we do. As I have found out Gabriel the fault very seldom was the site-builder but more-so what I did with it. Simply a fact that Santa must live with. I know, I know I am not perfect...

Marije could be spot on as plug-ins have been known to throw a monkey wrench in the works.

Santa has to go make the donuts OH I mean toys.

As to that Engineer, where can I send that piece of coal? (LOL)
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Marije, Official Rep

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Santa, a year and a half ago!! Glad to hear that you haven't seen the "Reloading Page" for a while, we've certainly been working on this kind of thing behind the scenes :)
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john middelkoop

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i have the same problem
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Emmy

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Hi John,
I just replied to you on another thread, can you take a look and I can work with you from there. Link to the other thread: here.

Kind Regards,
Emmy
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Aidualc

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http://myclaudiainfo.yolasite.com/
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
THis is my regular...

Here is my new one i've been trying to upload!!:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Copy all THe bottom One to the bar

http://sitebuilder.yola.com/sites/D00...
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Laura Thomas, Social Media Coordinator

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Hi Aidualc, I was able to open both of your sites. Was there something specific you needed help with? I'm afraid I don't understand your request.
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Aidualc

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Its Hard to Explain... It When you open The REgular One Myclaudiainfo.yola Is the one that is old and the sitebuilder one is new.. i can't get it to make it the newer version? Sorry for, not explaining it good enough i wasn't thinking enough
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Kershnee

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Hi Aidualc,

Did you try updating your site? When you make changes to your site in the site builder and you want these changes to appear on your Live site, then you simply need to click on the yellow "update my site" button. All your changes will appear immediately on your Live site.

If you continue to have problems with this, please let us know.
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Aidualc

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I did But ItStill Didn't work ??
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Emmy

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Hello Aidualc,
I'm sorry you are still having this problem. Clicking "Update Site" should apply the changes made in your site builder to your published site. If this is not happening for you, can you please email support@yola.com and we can take a closer look. Thanks!

Emmy
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Aidualc

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OMG I just remembered....i didn't do it.. and i just did, thank you .. i totally forgot i did it.. ithough i did lol!! yeah now i can have good time with music now :)
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Manuel Fernandez

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I am having the same issue. I managed to get to my site this morning at work and I thought the problem had been resolved, But tonight I tried to get on so that I could backup the information in case of future problems and I am unable to get on. I would very much appreciate a solution. I tried dumping the cookies and the cache, it made no difference.
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Sanja, Official Rep

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Hello Manuel,

I'm not clear if the problem lies with trying to access your account, get into your Sitebuilder or visit your published site?

If you could please clarify, then that will give us a direction in which to help further.
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Manuel Fernandez

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the problem is sitebuilder, I managed to get on using firefox, but for some reason I can't when I use google chrome or internet explorer.
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Sanja, Official Rep

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Hi Manuel,

It sounds like it could possibly be related to coding issues. Can you please share your URL so that we can take a closer look at this?