My site won't load properly so I can edit it.

  • 1
  • Question
  • Updated 8 years ago
  • Answered
My site is loading very strangely when I open to work on it- is there something going on? It doesn't look like it normally does and I'm not able to see any of the design features. http://www.MasonMetu.com
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Kristin

  • 83 Posts
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  • frustrated

Posted 8 years ago

  • 1
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Marije, Official Rep

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Hello Kristin,

We're not making any changes at this time - I've added some steps below. If they don't work, could you post a screenshot and let us know which browser you are using?

1. Are you accessing Yola from behind a Firewall? If you are accessing Yola from a company, academic institution or a public library, for example this may be the case. If you are unsure, check with your system administrator.
2. Check to see if you are having problems with your network or internet service provider.
3. Clear your browser's cache. This link has more information: http://www.google.com/support/account...
4. Check that you are using an updated version of Flash: http://kb.adobe.com/selfservice/viewC...
5. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html
6. Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.google.com/support/websear...
7. Make sure you are using an updated version of your browser.
8. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
9. Try loading the site on a different computer or network if possible.
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Kristin

  • 83 Posts
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Hi Marije - thanks for the tips. I ended up clearing my cache then reloaded and it worked. I use Mozilla Firefox.