My site wont publish correctly

  • 7
  • Problem
  • Updated 9 years ago
  • Solved
I have made some changes to pages today and when I re-publish the site the new/amended pages wont load correctly (eg wrong size/font text, text in wrong location, text over banners, wrong layout etc). When I hit refresh, the page loads correctly, but if I re-open the page in a new window, the same problem occurs.

This is only happening with pages I have made changes to today.

Please advise!

Thanks
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Trent

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  • frustrated

Posted 10 years ago

  • 7
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Monique, VP of Customer Support

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Hi Trent

Would you mind posting the URL of your site so we can take a look at the problem you describe?

I am sorry this is happening and we would like to help you sort it out.

Regards,
Monique
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Trent

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Hi Monique,

The URL is www.mmob08.synthasite.com - the problem is occuring on the final two pages

Thanks

Trent
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Monique, VP of Customer Support

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Thanks for the URL. I had a look at your site in both IE and Firefox and it is displaying correctly on my side. However, the description of your problem sounds very much like a known bug and we are working on fixing it.

I will ask one of our developers to get back to you as soon as a solution is available.
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Trent

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Ok, thanks.

As I said, it only seems to be the pages that were changed today (accomodation and hair/makeup). The rest of the pages are displaying fine

Thanks
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Trent

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Ok, thanks.

As I said, it only seems to be the pages that were changed today (accomodation and hair/makeup). The rest of the pages are displaying fine

I just checked it in Firefox (didnt think to before) and its working fine, but still getting problem in IE.

Thanks
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Chris Lorenz

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In IE try to hold down shift and hit the refresh button. If that doesn't work go into your Internet Options and clear your browsing history/cache. Sounds like you have old files cached in the browser.
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Emmy

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Thanks for the suggestion Chris!
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Chris Lorenz

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No problem, hope it helps! Found your get satisfaction page while trying to look how we want to integrate it into our community management. Love what you all have done here!
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Emmy

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Awesome, thanks so much for the compliment! We love Get Satisfaction and you will too. Good luck with your community :)