My sites dissapearing!?

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  • Updated 7 years ago
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I have now made 4 website under one free account, two of them for for my small business. Shock and horror as I logged in after a few days and discovered that my 3 websites dissapeared from the Yola dashboard, site count says 1 out of 5 sites. This has happenned before but it was just one unimportant site so i ignored it. But this is tragic1 Whats going on please???
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sucuri2012

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  • frustrated

Posted 7 years ago

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Nazlie

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Hi sucuri2012

Sorry to hear this has happened. We would like to investigate this in more detail. Can you give us one or two of the sites that you are not finding and also the name of the one that is there?

Looking forward to your reply so that we can look into this for you.

Nazlie
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sucuri2012

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Hi Nazlie.

the one that is there is http://missionq.yolasite.com/

the dissapeared ones:

(they only went from the dashboard, they are still published online ok but I can't edit them anymore)

http://mission-q.yolasite.com/
http://mylovesss.yolasite.com/
http://transfiguredclay.yolasite.com/

Many thanks for your help!

Hana
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sucuri2012

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as you can see, I had to create a new MissionQ website, hence the 2nd one, as the first dissapeared before...then, today, it turned up there and all the other ones gone!
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Emmy

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Hello,
I see what the issue is here. I have looked up in our system the domain name missionq.yolasite.com as well as mission-q.yolasite.com (and the others you cannot find) and they are located in differed accounts which is why you are not seeing them. Each account has different login email addresses. I don't want to give them here in the public forum so if you could please email support@yola.com with this information I can help further with this.

Emmy
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khangare

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Hi Emmy,
thanks for looking into it and I will email you but its strange, I am not aware that I set up all these different accounts and certainly not all the different logins. I have now several times used one and the same account and was editing several opf those sites. Very strange?