My template keeps disappearing

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  • Problem
  • Updated 10 years ago
  • Solved
I have created a website www.codnor.info using the essence template. However occasionally when I view or work on my site, I find that the template has disappeared leaving just my site content on screen. I usually solve this by closing the site then opening it again. But it also happens when viewing the site from other peoples computers, Clicking refresh usually cures the problem. This can happen on any or all of the pages, please advise how to help.
Regards Stuart
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stuart

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Posted 10 years ago

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Monique, VP of Customer Support

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You have a wonderful website! I got so absorbed looking at it, I almost forgot to come back and answer your question! :-)

Your site displayed perfectly for me, but then you mentioned that the problem is intermittent. It sounds like a browser related issue. Can you tell me what browser or browsers you have opened your site in when this problem has occurred.

Your site is so lovely, it would be a pity for it not to display properly!
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stuart

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Hi Monique
Different people have viewed my site on different computers and had this intermittent problem. They all use internet Explorer, trouble is I this is the most common browser. Could it be a problem with low memory. Maybe my pages require too much memory to open????
Also just too add to this, I cant verify my site with Google web master tools, I need to Copy the meta tag listed below and paste it in my site's home page in the first section of the page, before the first section

Can I do this?????

Please reply
Regards Stuart
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Monique, VP of Customer Support

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Hi Stuart

Thanks for getting back to me. I looked at your site in Internet Explorer and it was fine there too. You do have a lot of content on your pages, but it seems like you have done a pretty good job of optimizing your images for the web as the pages loaded very quickly for me. I have had a number of other people look at your site and they also get good results.

When next you experience this problem, could you please take a screenshot and send it to me as an attachment at support@synthasite.com as this will give me a better idea of the problem you are experiencing on your side.

We are aware of the problem with verifying your site with Google Webmaster and with our next release, which will take place on or around the 9th of June, we intend to include a feature that will allow you to do this. See this thread where the issue is discussed: http://getsatisfaction.com/SynthaSite...

Greetings
Monique