If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Your website has gone offline because your Yola Bronze hosting package expired. To run your custom domain and publish your Yola website to it, you will need a running hosting package. As you use Yola through the GBBO programme, your hosting package was free for the first year, but will need to be paid from the subsequent years on.
In order to get your website back online, please log into your Yola account, click on "Account" in the left-hand side menu, and upgrade to one of our hosting packages. Once done, you will be able to republish your website. Please let me know if you have any questions.