My Website has suddenly gone offline!

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  • Updated 6 years ago
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My website has been renewed and has been working until i checked this morning. The website address is www.couvrezskincare.co.uk. Please what appears to be the problem? its totally offline. Please can it be rectified as soon as possible?

Please we are running a workshop and the website is our main source of disseminating information
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Ceci Chaniwa

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Posted 6 years ago

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Jackie

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Hi Ceci,

I have reviewed your account and I can see that you renewed your Yola Bronze subscription, but not your domain couvrezskincare.co.uk.

Your domain expired on the 20 Oct 2012, and I have contacted our domain registration partner to see if it is still possible to recover it. I should have an update for you within 24 hours.

Domain renewal reminders were sent to you on the following dates:

19 Aug 2012
18 Sep 2012
4 Oct 2012
11 Oct 2012
16 Oct 2012
18 Oct 2012

Could you let me know if you received them?

I will let you know as soon as I have news from our domain registration partner.

Thanks,
Jackie
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Ceci Chaniwa

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Oh bother, i am one of the owners of the site and i guess the reminders were sent to wilbertchaniwa@gmail.com who is no longer a partner with our skincare company, and the information wasn't forwarded to us

Ok, great, im glad the problem has at least been identified. We will change our domain to couvrezskincare.com as we have always wanted the .com address which is available!

Thank you so much for your help Jackie!
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Jackie

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Hi Ceci,

Thank you for the update! I am pleased to hear that you have been able to purchase the .com version of the domain. Our domain registration partner has confirmed that it is still possible to restore the .co.uk domain, so if you would like us to proceed with the renewal please let me know.

The domain couvrezskincare.com is set to auto-renew going forward, so you don't have to worry that you will miss its next renewal! I can see that your email address is registered to this new domain so you should also receive all renewal reminders.

I hope this helps!
Thanks,
Jackie