My website is down

  • 2
  • Problem
  • Updated 6 years ago
  • Solved
Hello,

I have used Yola for a while now. I really enjoy using Yola. However, my site www.TerryLabonteArchive.com is down. Why? I have people contacting me asking what is up. I am a Yola Silver member. I have checked and I can log in to Yola but when I post the website is says posted successfully. However, when I try to go to the website outside of Yola nothing comes up. Please help.
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Charles Titus

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  • frustrated

Posted 6 years ago

  • 2
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Gop

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Hello Charles,

Wondering if the domain is registered with a registrar other than Yola as a DNS query suggests that the domain isn't pointed effectively?
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Stefan, Official Rep

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Hello Charles

I can confirm that you have a running Yola Silver subscription package with us, and I noticed that your domain terrylabontearchive.com is not hosted with Yola. You've got multiple externally pointed domains in your Yola account, and when I spot-checked a few, they all worked. However, your domain terrylabontearchive.com is not listed in our system which indicates that it's not correctly configured to use with Yola.

Please check the settings of this domain with your registrar and make sure that the A records point to Yola's IP address. For details please check our tutorial Publish to a domain you already own.
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bronzie8

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My site is finally up again, it was a very long week. Thank You very much. Could you please tell me what happened. No one has contacted me to tell me how it was corrected.
www.labellalunapersians.com
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Laura Thomas, Social Media Coordinator

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Hi bronzie8,

I see that an engineer resolved your issue but I do not have insight into what the issue was. The representative who logged your case for you will follow up with more information by phone or email.