My website is down. Can anyone help?

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  • Updated 6 years ago
Merged

This conversation has been merged. Please reference the main conversation: Published sites unavailable from some locations

Hello, my website has been up and running fine for a few years now. However I found out this morning from a parent (I am a tutor) that it isn't online any more. When I type in my website address on Explorer or Chrome I get an error message saying 'This page can't be displayed'.
I must admit I'm very worried as I rely completely on my website and there were dates and links on there for my parents that they now cannot access. I have worked very hard on the website. New parents cannot contact me either.
I'd had some worrying messages recently from another local tutor and I tried to ignore this. A parent also says she was offered payment for sharing my material. Now I am paranoid that he could have complained/ done something against me?
My payments are up to date - a payment was recently taken - and
I have sent a support message to Yola but I'm worried about the wait as it says they have large numbers of support requests at present.
I would really appreciate some guidance to get my website back online.
I can access it in yola and press 'publish' but it still isn't online.
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Rebecca Williams

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  • anxious

Posted 6 years ago

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Boomer, Champion

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Hi Rebecca, please read this thread... http://forum.yola.com/yola/topics/pub...