my website is down Help? www.newdell.ca

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  • Question
  • Updated 6 years ago
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Newdell.ca shows up as a paid domain and I can edit the site but it does not exist on web?????
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Paul Newton

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  • confused

Posted 6 years ago

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Frank

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Hello Paul,

I hate to ask , is it a new site and is it published? If you've just published it then it takes time for the search engines to catch on.
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Gop

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The domain doesnt seem to be pointed at Yola's servers. on a query the response is:

a:newdell.ca Error
Warning: Received Non-Authoritative (lame) Answer from: 'ns1.bdm.microsoftonline.com'


which says very little other than there's some problem.

If you bought it from another registrar then you will need to point the domain to Yola's IP. If you bought it as part of a Business Online package then Yola will work this out for you, I'm sure.
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Laura Thomas, Social Media Coordinator

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Hi Paul,

Your nameservers are not hosted with Yola, they are set to: ns1.bdm.microsoftonline.com which means your domain cannot be used with your Yola website. Did you want to reset your DNS settings to work with your Yola site?
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Paul Newton

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Hi Laura I couldn't get Yola Mail so I signed up for Micrrosoft 365 and ponted the DNS to their site for email. For several months this worked great but begining around May 1st the web site went down.
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Jackie

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Hi Paul,

As Laura advised if your name servers are pointed away from Yola your site will not work with us. I would suggest checking with Microsoft 365 to see if there is an alternative way to change your DNS so that you use their service, and we can reset your name servers to point back to Yola so that your site is online.
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Frank

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Domain name: newdell.ca
Domain status: registered
Creation date: 2011/04/25
Expiry date: 2013/04/25
Updated date: 2012/03/09

Registrar:
Name: Tucows.com Co.
Number: 156
Name servers:
ns1.bdm.microsoftonline.com
ns2.bdm.microsoftonline.co

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