My Website seems to be offline to many times

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  • Problem
  • Updated 7 years ago
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My website ericeirastanduppaddle.com is offline a lot of times, I have already reported the situation and the problems continue. this is my business and I trusted Yola when I decided to work with them... I'm not happy at all and if this problem continues I will be forced to delete my account.. this is very bad for your brand. hope you fixe it quick
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nwa.geral

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Posted 7 years ago

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Nazlie

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Hi nwa.geral

I understand your frustration with this problem. Our servers have 99% guaranteed uptime and we are constantly monitoring for any problems.

We would like to find out why this is happening on your site. Can you explain what happens when your site appears offline? What is displayed in your browser window? Are you seeing an error message?

Any additional information you are able to provide will be helpful to us in finding the cause of the problem.

Nazlie
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nwa.geral

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2 diferent things happen, one, when I try to connect to ericeirastanduppaddle.com it appears a message that we can't stablish the connection (like it was offline) or it leads me back to bing page, where my page is and then i click it again and it goes back to unstablish connection.. and stays offline for a long time.. now its online again..

Thank you, hope you can discover the problem.
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nwa.geral

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It's offline again..... can you fix it?...
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jeremy, Employee

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Hello,

It seems you only have on A record on your domain. You do not have a www a record pointing to 184.72.229.176

Can you please add this www A record to your domain and then it should work all the time.

I hope this helps.
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nwa.geral

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Can you please explain me how to do that?
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Sanja, Official Rep

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Hello nwa.geral,

As you have bought your domain elsewhere, you would need to contact your domain registrar for assistance on how to change your A record.