My Website Unavailable for NO APPARENT REASON!?!

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  • Question
  • Updated 6 years ago
My site has been activated for years. All of a sudden, my website is not available and my payment is current. It has been 2 days with no return phone call or email to address this issue. Just a stupid email telling me I have a free account(which I don't understand because I pay money) and wont get service fast unless I sign up for a Yola Silver account. Why is my website unavailable?
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adam campbell

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  • angry, confused, losing business now!!!

Posted 6 years ago

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adam campbell

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Why do I also have to sign up on another website to be able to get help with my problem??? WTF?
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jeremy, Employee

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Hello Adam,

I believe I have recently replied to your email you sent earlier.

Can you please tell me if you sent a previous email or called our Call Center so I can follow this up.

What has happened with you site is that we recently introduced hosting packages to Yola account holders (while dropping the price of your domains)

If you were a Yola Bronze account holder before 13 December 2011(which I beieve you were), you are automatically moved to the new Bronze package. The expiry for your package will be set at the date of your domain’s expiry. When you renew your Bronze package, you will be able to renew at the discounted price of $23.

I see that you recently renewed your domain but not your hosting.

There is more detail on it here: https://www.yola.com/tutorials/articl...

You can renew your Yola Bronze in the "Account" area of your MyYola.

I hope this clears it up. If you need any further assistance, please let us know.
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adam campbell

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I never paid $49.99 before, why am I paying that now?
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adam campbell

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why was I never told about this change?
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adam campbell

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Why wasn't I told when I had to renew my domain?
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adam campbell

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What service is yola providing me that I pay $50 for? Why am I paying for this now?