My Yola Mail is being marked as SPAM! Help!

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  • Updated 7 years ago
I have my site hosted by Yola ( http://blackberrymatrix.net )

So I signed up for the Yola mail to have my email for example my email is ABC@blackberrymatrix.net (that is not my actual email) but people always tell me that when I send them emails, it immediately goes to their SPAM folder and many of the people miss it.

Another problem which is more serious is that my Yola Mail e-mail is the founder email for my forums. So when people register on my forums ( http://bbmatrixforums.net ) they never get to see the activation email which the forums sends them to activate their account because the email gets sent from my ABC@blackberrymatrix.net email which is hosted by Yola and goes to their SPAM folder.

How can I fix this?

A friend once told me that I have to register it somewhere but I forgot
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Matrix Leader

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Posted 7 years ago

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Jackie

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Hi Matrix Leader,

I am sorry to hear that your emails are being marked as spam, and I would like to help you get to the bottom of this.

Could you provide us with an example of one of your email's that has been sent to Spam? The more examples that you can provide the easier it will be for us to investigate. You are welcome to forward these examples to support@yola.com and mark it for my attention.

When you forward the examples please can you ensure to send the message headers which contains the full trace of the message. You can find instructions on how to obtain the full message headers for different mail clients by searching for " view full headers".

Instructions on how to find the message header for Outlook can be found here:
http://office.microsoft.com/en-us/out...

Thanks,
Jackie
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Matrix Leader

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Dear Jackie,

Thank you for your prompt reply.

I have sent the example to support@yola.com

Please check it and revert back to me.

Thank you

Ibrahim Allaf
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Matrix Leader

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I sent the email long back.....with the headers....when am I gonna receive a reply?
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diane

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Hi,

Jackie is currently offline. I will forward this to her and have her respond when she is able. Thanks.
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Matrix Leader

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Well how kind of you.

I like to see that Yola has many employees that care about their customers' concerns.