name server change for my domain nasimbanu.ca

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  • Updated 7 years ago
I am trying to change name server for my domain nasimbanu.ca but it's giving me error.
480: Nameserver [ns1.hubsouthasian.com] doesn't exist at the registry.

I want to change it to
ns1.hubsouthasian.com
173.248.133.196
ns2.hubsouthasian.com
173.248.133.196

I came to know from the forum that it's a bug in your system.Can you please change it on behalf of me?
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banu.nasim

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Posted 7 years ago

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Brianna

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Hello, 

Thanks for bringing this to our attention. I am seeing the error message that you are seeing as well. I will be referring your request to our DNS team who will get the first name server added for you. Please allow 48 hours for a reply.
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banu.nasim

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Hello Brianna,
I received a reply from your DNS strream .He said to me that he is also getting error while changing name server for my domain nasimbanu.ca. He didn't solve the problem.
I contacted my hosting company he said ns1.hubsouthasian.com is registered.

the error i am getting is that
480: ns1.hubsouthasian.com is not registered.

please fix this issue.and change my name server to ns1.hubsouthasian.com
IP is 173.248.133.196
ns2.hubsouthasian.com
IP is 173.248.133.196
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Emmy

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Hello banu.nasim,
It sounds like you are working with our DNS team right now on this. We would definitely like to help you by making this change, however if you contacted your hosting company and they said ns1.hubsouthasian.com is not registered, there is not much we can to to fix that issue. I spoke with one of our engineers and he said that ns1.hubsouthasian.com looks to be a working server, however possibly it does not have all of it's records set up which is why it's being returned as not registered. I would suggest that you contact your registrar and ask if they have other name servers or are aware of how to fix the problem of it being not registered.

Kind Regards,
Emmy
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banu.nasim

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Hi Emmy,
My hosting company said that ns1.hubsouthasian.com is registered.
Registrar for my domain nasimbanu.ca is yola. instead of hosting at yola I want to host nasimbanu at some other hosting server. So please change the name server for my domain nasimbanu.ca.
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Jackie

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Hi banu.nasim,

We have updated your name servers for nasimbanu.ca and the change should take effect within 24 hours.

Apologies for the delay! If you have any further questions, please let us know and we will be happy to help.

Regards,
Jackie