named my mailbox the wrong name

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  • Updated 9 years ago
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Hi all, i pjurchased a mail box for my website and i want to change its user name. is this possible?
Photo of Reece Jermain Bekue

Reece Jermain Bekue

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Posted 9 years ago

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Official Response
Hi Reece

You can only change the username of a mailbox by deleting this mailbox and then create a new one with the name you want. That would mean that you would lose all e-mails of this mailbox. So you can choose this option if you don't need the e-mails of your current mailbox any more or if you have not yet used your mailbox.

To delete your mailbox and create a new one please follow these steps:

  1. Go to your Yola Mail page after logging into your Yola account.

  2. Click on "Delete mailbox 'yourusername'".

  3. Type "DELETE" into the box provided.

  4. You will now be able to create a new mailbox in its place.

If you want to keep (the e-mails of) your mailbox, you can just leave the old name and create an alias username for your mailbox. You can create as many aliases as you want. Whenever you tell people your e-mail address, you just give them the alias e-mail address, and all e-mails they write to this alias will go to your current mailbox.

This is how you create an alias:

  1. Go to your Yola Mail page after logging into your Yola account.

  2. Click on "Manage aliases" to add another alias.

  3. Type in your alias.

  4. Click on "Add alias".

  5. All email sent to that email alias address will be received in your mailbox.

For further information please see our tutorial Setting up your email with Yola Mail.