need a help

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  • Question
  • Updated 6 years ago
my website gets problem,when i try to edit it or when others wnt to view it ,it cannot load ,and it said done with erros in page !!!
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bibo

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Posted 6 years ago

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Stefan, Official Rep

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Hello bibo

Unfortunately I wasn't able to find your Yola account by the e-mail address you use for this forum. If you provide your domain name, I'll be able to have a closer look at your account.

A possible reason for the problem as you describe it is that you have added pictures which have a large file size (over 500KB), or you have added custom code to your website which is invalid or incomplete, which results in making your website inaccessible.

Solution for reason #1:
Downsize your pictures to 20-100KB per picture, and re-add them to your website.

Solution for reason #2:
If you cannot open your website in the Yola Sitebuilder, click on the "Stop loading" button of your browser and check if you can access the Page Selector. If so, you can try and open a page different from the index page (your home page) which doesn't have any custom code. Once you're there, you will need to remove your index page by choosing the option "Add new page" from the upper Sitebuilder menu bar, name it "index" and confirm to overwrite your existing index page. Your index page will be replaced by the new page, and you will be able to recreate your index page.