Need help adding UK postage!!

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  • Updated 6 years ago
I have carried out what has been asked to add the standard UK postage onto my site. And it says it will add the £2.50 I have chosen, at the end of checkout. I have asked a friend to purchase an item and it still will not add the postage!
Please can someone help as it's driving me insane! :0(
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Victoria Piper

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  • confused

Posted 6 years ago

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Stefan, Official Rep

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Hello Victoria

If postage is not added to your product at checkout, the reason could be that your product has not been assigned a weight.

Here are the steps to add a weight for your product:
  1. Log in to My Yola.

  2. Click on "Online Store" in the left-hand menu.

  3. Click on the pink "Add/Edit Products+" button.

  4. Click on the name of the product you would like to edit.

  5. Enter the product weight in the "Weight" field".

  6. Click "Save".
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Victoria Piper

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Hi,
Does the weight need to be added even if I've chosen a set cost of £2.50 per order?
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Victoria Piper

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Thank you it is now working
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Stefan, Official Rep

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Hello Victoria, I'm happy to hear that! Let us know if you need more assistance.