Need help renewing my account

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  • Updated 5 years ago
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I got a notification that I need to renew my yola domain before it expires. First of all, I thought I had a free account? Secondly, I tried to renew on my phone and wasn't able to. I tried to go on the computer and couldn't figure out how to pay. I put a lot of work into creating my website if you can please help me
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Rebecca Rollins

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Posted 7 years ago

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Emmy

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Hello Rebecca,
I'm sorry to hear you're having trouble with this. You should be able to renew a custom domain name you have purchased from Yola from your account. Please log into your account and click on the "Domains" link on the left-hand side. Your domains will be listed at the top of the page, click on the "Renew" button to renew your domain.

If you have trouble with this, please let us know the domain you are trying to renew and we can take a closer look.

Kind Regards,
Emmy
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Diana Elliott

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hey I renewed my yola as I do monthly I was silver it demoted me back to bronze messing with my online store my mobile publishing and everything else that comes with but I paid the same fees I usually do what the hell happen..
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Laura Thomas, Social Media Coordinator

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Hi Diana,

I was able to view your payment history and see that in October you were subscribed to Yola Silver for $9.95 a month and this month you subscribed to Yola Bronze for $4.95 a month. There was no hosting payment in November although you did renew your online store subscription which may be causing some of the confusion.

If this downgrade was unintentional, our payments team can assist you further.
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Diana Elliott

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Yes well it was a mistake it should have been renewed as silver how do I contact them
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Laura Thomas, Social Media Coordinator

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I posted the link to submit a request above. :)