Need help with DNS settings

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  • Updated 6 years ago
sooo... I did all the proper things with DNS for my domain that is register with someone other then Yola. I go to that domain and it says its pointing to Yola. I go to add the domain in Yola and it says its NOT pointing to yola... what am I doing wrong? Wont allow me to use the names "www" and "@".
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Timothy R. Wyatt

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Posted 6 years ago

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Timothy R. Wyatt

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www.citiesoutcryworship.com is the the address
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Stefan, Official Rep

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Hello Timothy

I have checked your domain settings, and right now only citiesoutcryworship.com is pointing to us, but not www.citiesoutcryworship.com. To successfully point your external domain name to Yola, you will need to add two A records with our IP address to the domain settings of your external account as mentioned in our tutorial Publish to a domain you already own.

If you struggle to find the right places to edit this information, please contact your domain registrar to ask for support. We also offer tutorials for pointing your domain from particular domain registrars: Please see section 6 "Point your domain to Yola" on this content page: Publishing, domains and e-mail.

If you have any questions, please let me know.
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Timothy R. Wyatt

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Ive done what you've mentioned. still not working.
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Timothy R. Wyatt

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Ive created two A records and put in the correct IP address...
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Stefan, Official Rep

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Hello Timothy

Thank you for your feedback. When I check your domain settings, I can see that it's the other way round this time: There is the correct IP address for www.citiesoutcryworship.com, but not for citiesoutcryworship.com. For your reference you can check this on your own as well by going to the kloth website. In the "Dig" box, type/paste your domain name into the Domain field and click on "Look it up". When you do this with citiesoutcryworship.com, it won't show you our IP address in the below box.

Please review your settings with your other provider. You may want to contact their support for help.

I'm sorry that we cannot assist you with your account from a different registrar.